Vismel Candelaria
Junction City,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Im usually a very fast learner and enjoy tackling multiple task to keep me busy during my work day. I am bi-lingual speaking both Spanish and English fluently. I adapt very quickly to changing work environment and can usually find the best work flow for me to complete my task.
Overview
8
8
years of professional experience
Work History
HR Manager / Office Assistant
Kaw Valley Greenhouses
2024.01 - 2024.07
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
Paint Specialist / Driver
Spectrum Paint
2023.04 - 2024.04
- Assist customers with paint identification and matching the correct paint to their needs
- Sell and apply various types of paints such as primers, sealers, and stains
- Take paint from the warehouse to the sales floor and restock supplies
- Maintain the work flow by taking paint from the warehouse to the sales floor and restock supplies
- Meet job responsibilities such as stocking paint supplies, cleaning up after painting projects, and organizing displays
- Practice proper safety procedures while working near traffic lanes or other hazards
- Provide customers with assistance in selecting the color, saturation, sheen level and additives as necessary
- Ensure that all product containers are closed promptly to avoid spillage or contamination from dirt or other contaminants.
Store Associate
Bed Bath & Beyond
2022.06 - 2023.02
- Manage cash transactions with customers using cash registers
- Collect payments whether in cash, credit or check
- Cross-sell products and introduce new products
- Resolve customer complaints, guide them and provide information about product and store
- Maintain clean and organized work space
- Track transactions at the end of the day and locate any short tills or invalid transactions.
Call Center Supervisor / Agent Trainer
HCI Hospitality
2021.04 - 2022.05
- In charge of various operations around the business
- Communicate with all different stores to keep our call center and supervisors up to date on changing information
- Handle account adjustment for reservations, Invoices, and any questions or concerns
- Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
Superpedestrian technician
Superpedestrian
2020.07 - 2021.04
- Deploy Scooters around there designated areas everyday
- Ensure Scooters are clean and presentable
- Bring back scooters to charge every night
- Ensure scooters are in working condition by running weekly diagnostics and test.
Customer Service Representative
Covetrus
2020.07 - 2021.04
- Answer phone calls and handle customer request in a professional manner
- Organize auto shipment files and track order numbers
- Keep medical Veterinary centers storefront and warehouses Informed of supplies status
- Complete daily cases made by clients.
Starbucks Barista
Starbucks
2018.02 - 2020.07
- Take orders and make coffee, tea and other beverages
- Operate and handle cash transactions from customers
- Be able to clean and dismantle coffee equipment around the store
- Provide excellent customer service to make the customer feel welcomed and taken care of
- Work to make the store feel as a second home to the customer.
Cashier/Customer Service
Walmart
2016.04 - 2017.10
- Manage cash transactions with customers using cash registers
- Collect payments whether in cash, credit or check
- Cross-sell products and introduce new products
- Resolve customer complaints, guide them and provide information about product and store
- Maintain clean and organized work space
- Track transactions at the end of the day and locate any short tills or invalid transactions.
Education
Bachelor of Science - Criminal Psychology
Kansas State University
Manhattan07.2024
Associate in Associates In Science -
Barton Community College
Fort Riley, KS05.2019
High school diploma -
Colegio Educativo Lazaro
San Juan, PR05.2015
Skills
- Microsoft Office
- Multilingual
- Leadership Experience
- Customer Service
- Serving Experience
- Retail Sales
- Basic Math
- Spanish
- Upselling
- Microsoft Word
- Pricing
- Time Management
- English
- Industry trend awareness
- Time Management Efficiency
- Inventory Management Competence
- Customer Retention Strategies
- Social Media Marketing
- Customer Assistance
- Team building
Timeline
HR Manager / Office Assistant
Kaw Valley Greenhouses
2024.01 - 2024.07
Paint Specialist / Driver
Spectrum Paint
2023.04 - 2024.04
Store Associate
Bed Bath & Beyond
2022.06 - 2023.02
Call Center Supervisor / Agent Trainer
HCI Hospitality
2021.04 - 2022.05
Superpedestrian technician
Superpedestrian
2020.07 - 2021.04
Customer Service Representative
Covetrus
2020.07 - 2021.04
Starbucks Barista
Starbucks
2018.02 - 2020.07
Cashier/Customer Service
Walmart
2016.04 - 2017.10
Bachelor of Science - Criminal Psychology
Kansas State University
Associate in Associates In Science -
Barton Community College
High school diploma -
Colegio Educativo Lazaro
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