Michael Livolsi
Albany,OR
Summary
A self-motivated and success driven military veteran who seeks a contributing role in a company of interest. Possesses excellent communication skills and has the upmost confidence in achieving whichever goal that a company may set forth or expect.
Overview
15
15
years of professional experience
Work History
General Manager/Former Production Manager
Classic Collision
Eugene, OR
03.2024 - Current
- Effectively manages and operates a fully functional state of the art collision center.
- Responsible for the management of 15 employees.
- Shop averages $320,000 a month.
- Was promoted from the Production Manager role to the General Manager Role in October 2024.
Office Manager
McClinton Painting
Albany, OR
02.2022 - 02.2024
- Schedules clients for estimating appointments, and completely manages the project schedule, while coordinating with paint leads and customers to ensure that expectations are accurate in regards to scheduling.
- Manages financial data, and has created and continuously updates spreadsheets that track individual job profit, monthly financial profit, employee performance specific to job type with graphs, lead tracking with graphs specific to lead source and lead location, inventory tracking for all company vehicles and equipment, and individual employee training tracking.
- Has successfully created an email marketing campaign from the ground up.
- Applied to and won a scholarship for an expense paid trip for the owner to attend the Painting Contractors Association Expo in Orlando, FL for 2022.
- Completely created a 22 page employee handbook for the company.
- Has personally collected $5,884,536.12 from clients, while handling account receivable duties since February 10,2022 and as of February 15th, 2024. Average collections of roughly $245,189 a month.
- Follows up daily with customers regarding estimates performed, as well as collects money for projects from customers. Has successfully collected $110,000 in one week from clients owing money.
- Has also performed 2 estimates with a 50% acceptance rate.
- Is the current radio voice for McClinton Painting.
General Manager
Gerber Collision And Glass
09.2019 - 01.2022
- Effectively manages and operates a fully functional state of the art collision center.
- Responsible for the management of 10 employees.
- Shop averages $150,000 a month.
Estimator
Gerber Collision And Glass
01.2019 - 09.2019
- Is extremely familiar with CCC1, Audatex, Enterprise Workflow, ERL, Mitchell Connect and other collision estimating software that is utilized by insurance companies
- Managed numerous insurance accounts, including but not limited to, Allstate, State Farm, PEMCO, Country Financial, GEICO (ARX included), American Family, etc.
- Has met or exceeded sales for multiple months of $180,000 or more in a single month.
- Strives to perform excellent customer service, which includes, thoroughly explaining the repair process, providing regular updates to customers regarding their vehicles, and ensuring that all of their needs and expectations have been met at the time of delivery.
- Has met or exceeded a CSI (Customer Service Rating) of 98% or more for multiple months.
- In March of 2019, was informed of being the #1 estimator in the nation to bill out KENT products.
Customer Service Manager (Estimator)
ABRA Auto Body & Glass
06.2017 - 01.2019
- Am extremely familiar with CCC1, Audatex, Enterprise Workflow, ERL, and other collision estimating software, that is utilized by insurance companies.
- I have managed (and currently manage at my present shop) numerous insurance accounts including but not limited to: Allstate, State Farm, PEMCO, Country Financial, Geico, American Family, etc.
- I have met or exceeded sales for multiple months of $136,000 or more in a single month.
- I strive to perform excellent customer service, which includes, thoroughly explaining the repair process, providing regular updates to customers regarding their vehicles, and ensuring that all their needs and expectations have been met at time of delivery.
- I have met or exceeded a CSI(Customer Service Rating) of 98% or more for multiple months.
Manager
Scheib Paint and Body
09.2015 - 06.2017
- Was thoroughly trained and qualified in estimating vehicular damage, as well as providing customers with a resolution to repair the damage by utilization of the company.
- Maintained the overall cleanliness of the shop as well as made sure that all of the equipment, such as the air compressors, spray booth, and paint mixing station was in inspection-ready working order.
- Coordinated employees under my direct supervision to perform their assigned tasks, whether it be completing bodywork, prepping cars for paint, or painting, in an efficient but effective manner.
Aviation Ordnanceman Third Class Petty Officer
United States Navy
05.2014 - 10.2015
- Wasresponsible for receiving, inspecting, storing, handling, loading, anddownloading airborne weapons, cartridge-actuateddevices, flares and an aircraft gun.
- Inspected,maintained, and operated Aircraft Armament Support Equipment such as trailersor skids used totransportairborne weapons and electronic attack equipment.
- Maintainedcleanliness of the work spaces to meet a high cleanliness standard requiredduring navy inspections.
- Transcribed atraining lecture for an airborne weapon utilized by multiple Navy squadrons aswell as created logrecord booksfor 9mm guns.
- Was honorablydischarged from active duty service.
Emergency Medical Technician
ER Ambulance
04.2013 - 04.2014
- Providedemergency and non-emergency pre-hospital medical care ranging from providingoxygen, maintainingpatientcomfort, as well as keeping the patients stable and taking all necessary stepsto keep their medical orphysical condition from worsening.
- Wasresponsible for maintaining and reporting the status of each patienttransported via ambulance bydocumentation,as well as informing the destination hospitals of the patients' condition priorto arrival to theemergency room.
- Maintaineda friendly and respectful attitude toward each individual patient in order toprovide the highest qualityof medicalcare.
- Maintained cleanliness of the ambulance andall of the medical equipment used per medical situation.
Sander/ Masker/ Detailer
Scheib Paint and Body
07.2011 - 03.2013
- Preparedvehicles for paint by thoroughly sanding each vehicle for adhesion as well asextra preparation.
- Carefullymasked off areas of the vehicles not intended for paint, as well as removingemblems, license plates, andother items that may need removal to ensure a quality paint job on the vehicle.
- Post-paint job, removed tape and paper fromthe areas that were masked as well as cleaning windows, wipingdown theinterior and re-attaching any parts of the vehicle that were taken off.
Education
Emergency Medical Technician Certification - Fire Science
Miramar College
San Diego, CASome College - General Studies
Grossmont/ Cuyamaca Community College
El Cajon, CAHigh School Diploma - undefined
Grossmont High School
El Cajon, CA2011
Skills
- Excellent Attention to Detail
- Adaptable
- Leadership
- Conflict Resolution
- Critical Thinking
- Goal Oriented
- Listening
- Strong Verbal Communication
Timeline
General Manager/Former Production Manager
Classic Collision
03.2024 - Current
Office Manager
McClinton Painting
02.2022 - 02.2024
General Manager
Gerber Collision And Glass
09.2019 - 01.2022
Estimator
Gerber Collision And Glass
01.2019 - 09.2019
Customer Service Manager (Estimator)
ABRA Auto Body & Glass
06.2017 - 01.2019
Manager
Scheib Paint and Body
09.2015 - 06.2017
Aviation Ordnanceman Third Class Petty Officer
United States Navy
05.2014 - 10.2015
Emergency Medical Technician
ER Ambulance
04.2013 - 04.2014
Sander/ Masker/ Detailer
Scheib Paint and Body
07.2011 - 03.2013
Emergency Medical Technician Certification - Fire Science
Miramar College
Some College - General Studies
Grossmont/ Cuyamaca Community College
High School Diploma - undefined
Grossmont High School