Open To Work
Michael Livolsi
Melbourne,FL
Summary
Dynamic manager with expertise in team leadership, operational efficiency, and conflict resolution. Proven track record in enhancing process improvements and driving team performance to exceed organizational goals.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
Work History
Manager, Business Services
Space Coast Credit Union
Melbourne, Florida
01.2022 - Current
- Led team to implement new operational procedures and enhance efficiency.
- Coordinated cross-departmental meetings to align project goals and expectations.
- Developed training materials for staff onboarding and continuous learning initiatives.
- Analyzed workflow processes to identify areas for improvement and optimization.
- Fostered a collaborative work environment to encourage team engagement and innovation.
- Oversaw quality control measures to ensure compliance with company standards.
- Resolved employee conflicts by facilitating open communication and mediation sessions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance reviews for team members.
- Implemented process improvements, resulting in an increase in operational efficiency.
Assistant Manager, Business Services
Space Coast Credit Union
Melbourne, Florida
07.2021 - 01.2022
- Assisted in developing operational strategies to enhance team performance.
- Coordinated staff training sessions to improve service quality and efficiency.
- Managed scheduling and staffing to ensure optimal coverage and productivity.
- Led team meetings to discuss goals, challenges, and progress updates regularly.
- Supported conflict resolution efforts among team members to maintain a positive work environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delegated work to staff, setting priorities and goals.
Business Customer Service Specialist
Space Coast Credit Union
Melbourne, Florida
03.2018 - 07.2021
- Assisted customers with product inquiries and service requests efficiently.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions.
- Conducted follow-ups to ensure resolution of issues and customer happiness.
- Educated customers on product features and benefits to improve usage experience.
- Managed high call volumes while delivering consistent service quality standards.
- Assisted customers with product selection based on their individual needs and preferences.
- Developed strong relationships with customers by understanding their individual needs.
- Responded promptly and accurately to customer inquiries, complaints and requests for information.
- Developed loan applications by gathering financial data and customer information.
- Analyzed credit reports to assess borrower eligibility for loans.
- Processed loan applications, verified accuracy of data, collected documents, and submitted completed packages to underwriting department.
- Attended sales meetings and training sessions as required by management team.
- Participated in team meetings to discuss strategy and improve service delivery.
- Assisted customers with account inquiries and transaction information.
- Verified customer identification to ensure compliance with banking regulations.
- Educated customers on bank products and services for informed decision-making.
Member Service Specialist
Space Coast Credit Union
Melbourne, Florida
10.2015 - 03.2018
- Assisted members with account inquiries and transactions daily.
- Resolved member issues efficiently and effectively through communication.
- Educated members on credit union products and services thoroughly.
- Supported training of new staff on operational procedures and best practices.
- Performed daily audits of teller drawers to ensure compliance with security regulations.
- Utilized wide range of technical systems and company equipment to optimize operations and workflow.
- Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
- Processed cash withdrawals and deposits including checks for accuracy before posting them into the system.
- Recognized opportunities for process improvements that would lead to increased efficiency in operations.
- Provided technical support related to online banking systems as needed.
- Researched discrepancies on member accounts and resolved issues promptly and accurately.
- Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.
- Cross-sold products such as credit cards, loans, accounts, investments, insurance policies and other financial services.
- Assisted members with account opening processes, loan applications, and other banking services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Rural Mail Carrier
United States Postal Service, USPS
Melbourne, Florida
06.2013 - 08.2015
- Delivered mail efficiently to rural routes in all weather conditions.
- Sorted and organized mail for timely distribution each day.
- Operated postal vehicles safely while adhering to traffic regulations.
- Collected outgoing mail from designated boxes and locations daily.
- Ensured compliance with USPS policies and standards during operations.
- Ensured proper handling of fragile packages requiring special care.
- Provided excellent customer service while interacting with customers on route.
- Loaded and unloaded trucks efficiently using appropriate equipment.
- Inspected postal vehicles for defects prior to operation.
- Collected payments for COD items, postage due, and other fees as required.
- Scanned labels on letters or parcels to confirm receipt.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
Education
Bachelor of Science - Business Management
Purdue University
West Lafayette, IN 04.2024 - 01.2026
Associate of Arts - Hospitality Administration And Management
Brevard Community College
Melbourne, FL 08.2008 - 05.2009
Bayside High School
Palm Bay, FLSkills
- Team leadership
- Project management
- Customer service
- Staff training
- Conflict resolution
- Operational efficiency
- Communication skills
- Data analysis
- Business planning
- Strategic planning
- Project planning
- Schedule preparation
- Performance management
- Product management
- Complex Problem-solving
- Staff management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$95000/yr - $200000/yrTimeline
Bachelor of Science - Business Management
Purdue University
04.2024 - 01.2026
Manager, Business Services
Space Coast Credit Union
01.2022 - Current
Assistant Manager, Business Services
Space Coast Credit Union
07.2021 - 01.2022
Business Customer Service Specialist
Space Coast Credit Union
03.2018 - 07.2021
Member Service Specialist
Space Coast Credit Union
10.2015 - 03.2018
Rural Mail Carrier
United States Postal Service, USPS
06.2013 - 08.2015
Associate of Arts - Hospitality Administration And Management
Brevard Community College
08.2008 - 05.2009
Bayside High School