Summary
Overview
Work History
Education
Skills
Timeline
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Marielle Hathaway

Webster

Summary

Dynamic and results-driven managerial professional with over 20 years of combined experience in nursing, office management, and business services management in the Healthcare field. Adept at bridging clinical care and administrative operations to drive efficiency, cost savings, and high-quality service delivery. Proven ability to streamline workflows, manage cross-functional teams, and implement business strategies that enhance productivity and performance. Skilled in vendor relations, budgeting, process improvement, and team leadership, with a strong focus on aligning business services with organizational goals. Recognized for analytical problem-solving, adaptable leadership, and fostering collaboration across clinical and corporate environments.

Overview

19
19
years of professional experience

Work History

Manager, Business Services

Modernizing Medicine
07.2017 - Current
  • Managing and coordinating all aspects of the MIPS program, including performance monitoring, data submission, and quality improvement initiatives, while also advising on best practices and providing guidance to ensure compliance
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Coordinated with Development department to upgrade infrastructure, enhancing operational efficiency and improving customer satisfaction
  • Cross Cooperation with training team and CSM to ensure customer success.
  • Coordinated with Knowledge Services in creating QRGs for all areas of MIPS and GPT
  • Processing of Q&A Order Forms

Office Manager

IDI Lakeview Dermatology
01.2012 - 07.2017
  • Billing and Coding (ICD-10 CPT), Insurance Denials and Referrals
  • Osha, Clia and Hippa Compliant
  • PQRS, Meaningful use
  • Proficient in Payroll, Bookkeeping, AP/AR, Auditing
  • Human Resources for Lakeview Location
  • Marketing and Promotion (Newsletter, Social Media)
  • National Cancer Registry proficient
  • Proficient in Modernizing Medicine and EMA
  • Mohs Surgery
  • Ordering of Cosmetic product (Allergan, Galderma, ect)
  • Establishment of the Dermstore at Lakeview
  • Microsoft Word, Excel
  • Quickbooks
  • Calculating Bonuses

Clinical Technologist III

University of Rochester
01.2006 - 01.2012
  • POCT testing certified in NYS
  • Proficient in Epic, All Script
  • Phototherapy
  • Scheduling
  • Microsoft office
  • Assisting with Cosmetic and General Dermatology procedures
  • Assisting with research studies in Psoriasis and Eczema

Education

LPN -

State University of New York at Brockport EOP
01.2006

Skills

  • American Association of Dermatology Managers
  • Squarespace Website Design profiecent
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Documentation and reporting

Timeline

Manager, Business Services

Modernizing Medicine
07.2017 - Current

Office Manager

IDI Lakeview Dermatology
01.2012 - 07.2017

Clinical Technologist III

University of Rochester
01.2006 - 01.2012

LPN -

State University of New York at Brockport EOP

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Marielle Hathaway