Michael LoCicero
Queens
Summary
Dynamic leader with a proven track record at ThyssenKrupp Elevator, enhancing operational efficiency and spearheading revenue growth. Excelled in strategic planning and organizational leadership, transforming underperforming units into top performers. Skilled in process improvement and talent recruitment, consistently delivering on customer satisfaction and operational excellence.
Overview
37
37
years of professional experience
1
1
Certification
Work History
President/Partner
Solucore LLC
03.2016 - Current
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Reduced operational costs through strategic cost management initiatives.
Regional Vice President of Service Operations
ThyssenKrupp Elevator
09.1998 - 03.2016
- Led a team of Managers/district managers, ensuring consistent communication and collaboration for overall business success.
- Transformed underperforming districts into top performers with targeted coaching and leadership, setting new benchmarks for success within company.
- . Maintained a deep understanding of the competitive landscape, adjusting strategies as necessary to maintain or improve market positioning.
Elevator Mechanic/Supervisor
Republic Elevator
06.1987 - 08.1998
- Maintained detailed records of all services performed, ensuring accurate documentation and easy reference for future needs.
- Diagnosed complex mechanical issues using advanced troubleshooting techniques, resulting in prompt resolution of problems.
- Upgraded outdated elevator components with modern alternatives for improved performance and energy efficiency.
- Collaborated with building management to schedule timely elevator maintenance, minimizing disruptions to residents and visitors.
Education
Associate of Science - Business
St Johns University
Queens NY03-1987
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Operations Management
- Process Improvement
- Revenue Growth
- Talent Recruitment
Certification
QEI License
NYC DOB Elevator agency director
Florida inspector
Timeline
President/Partner
Solucore LLC
03.2016 - Current
Regional Vice President of Service Operations
ThyssenKrupp Elevator
09.1998 - 03.2016
Elevator Mechanic/Supervisor
Republic Elevator
06.1987 - 08.1998
Associate of Science - Business
St Johns University
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