Michael Locke
Newport
Summary
Personable and dedicated customer service specialist with diverse experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Accurate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.
Overview
8
8
years of professional experience
4048
4048
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
WaFd Bank
Newport
11.2025 - 03.2026
- I had a front-line role focused on providing friendly, accurate banking services, including processing transactions and resolving client issues.
- By using multiple tools and programs I was able to perform multiple complicated transactions such as items regarding IRAs/CDs, business accounts as well as opening them and miscellaneous transfers or cash transactions to name a few.
- I had a tremendous amount of responsibilities there and partially due to the fact that I was the person there with the most experience including management with the only exception of the other teller/CSR, (Damien), who had left the company.
- I gained a huge amount of experience from my time at WaFd Bank with customer care, bank regulations and utilizing a grandiose of programs to accurately complete my work.
Sales Representative
Slice
Newport
06.2025 - 11.2025
- Developed strong relationships by scaling client's businesses effectively to enhance loyalty and satisfaction.
- Conducted presentations with business owners to promote Clover products and merchant services.
- Completed timely updates as well as a business plan with my sales manager to ensure efficient productivity.
- Created multiple self-sourced opportunities and sales, along with company set appointments with business owners.
Sales Representative
Travel & Leisure
Depoe Bay
12.2024 - 06.2025
- I would do my best to sell my assigned owners all the programs and events coming up with Worldmark Credits and Wyndham Points.
- I provided fantastic experiences and professionalism with my customers through talking with them about how I can save them on the vacations they'll be taking.
- I made a sale in the first 10 days I was licensed as a real estate agent there and have improved my customer service, sales tactics and interpersonal skills immensely by working here.
House Cleaner
Vacasa
Lincoln City
04.2024 - 10.2024
- I practiced area maintenance cleaned vocational houses and interacted with guests for Vacasa by professionally preparing luxurious vacation houses for our respective guests, using attention to detail and terrific self management skills, all well within time constraints, or better.
- I was prepared with awareness of what I needed for the day and the experience of using the app-based application to precisely update my progress.
- Guest interactions and talking about the homes was one of my favorite parts of the job here.
- Being able to draw what highlights may appeal to the guests and informing them about the unique features of different places was something I was great at during my interactions.
- I very much enjoy the knowledge I've gained from this employment and have a high respect for the culture provided there.
Student
Oregon Coast Community College
Newport
08.2022 - 01.2024
- Assisted with course materials and classroom setup for effective learning environments.
- Collaborated with in study groups for academic support.
- Developed educational resources using our library and college website to enhance student engagement.
House Cleaner
Vacasa
Newport
06.2021 - 09.2021
- I practiced area maintenance cleaned vocational houses and interacted with guests for Vacasa by professionally preparing luxurious vacation houses for our respective guests, using attention to detail and terrific self management skills, all well within time constraints, or better.
- I was prepared with awareness of what I needed for the day and the experience of using the app-based application to precisely update my progress.
- Guest interactions and talking about the homes was one of my favorite parts of the job here.
- Being able to draw what highlights may appeal to the guests and informing them about the unique features of different places was something I was great at during my interactions.
- I very much enjoy the knowledge I've gained from this employment and have a high respect for the culture provided there.
Guest Services Worker
The Hallmark
Cannon Beach
04.2018 - 09.2020
- I was a seasonal guest services associate, adept in becoming effective with my time, organizing events, coordinating/communication with coworkers, understanding respectable placements in the workplace, provisional marketing strategies and welcoming mannerisms.
- I was also cross-trained in housekeeping and maintenance on site with a natural liking to understand my workplace better.
- I was awarded employee of the month and was praised for reliable work through Covid-19's regulations, or improvised standards.
- It was a great opportunity and I truly grew from my fellow dedicated employee's instruction.
Education
Accounting -
Oregon Coast Community College
Newport, ORGeneral Studies -
Waldport High School
Waldport, ORSkills
- Upselling
- Microsoft Excel
- Microsoft Office
- Customer service
- Processing transactions
- Tutoring
- Maintenance
- Mobile applications
- Event Planning
- Time management
- Organizational skills
- Analysis skills
Certification
- Driver's License
- Real Estate License, 02/01/25, 02/01/26, I am a Licensed Real Estate agent and I am always looking at new ways to take advantage of this industry as well as to skill my craft.
Languages
Spanish, Intermediate
Additional Information
Authorized to work in the US for any employer, I played Varsity football over 4 years (2019-2022) for the local Waldport High School, I mention this because of the perseverance and stoicism it has taught me to apply to hard work.
Timeline
Customer Service Representative
WaFd Bank
11.2025 - 03.2026
Sales Representative
Slice
06.2025 - 11.2025
Sales Representative
Travel & Leisure
12.2024 - 06.2025
House Cleaner
Vacasa
04.2024 - 10.2024
Student
Oregon Coast Community College
08.2022 - 01.2024
House Cleaner
Vacasa
06.2021 - 09.2021
Guest Services Worker
The Hallmark
04.2018 - 09.2020
Accounting -
Oregon Coast Community College
General Studies -
Waldport High School