Summary
Overview
Work History
Education
Skills
Timeline
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Michael Lopez

Phoenix,AZ

Summary

Technical sales expert ready to drive growth and success in results-oriented environment. Proven track record in building strong client relationships, understanding technical needs, and delivering effective solutions. Skilled in communication, negotiation, and team collaboration, ensuring adaptability and reliability in dynamic situations. Focused on achieving measurable outcomes through strategic planning and problem-solving.

Overview

4
4
years of professional experience

Work History

Technical/Retail Sales Associate

AT&T
12.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Provided technical support during software installation and configuration.
  • Communicated complex technical information in an accessible manner to non-technical users, promoting understanding and ease of use.

Sales Associate

Conn's Home Plus
05.2023 - 05.2024
  • Analyzed 30+ credit applications daily from online customer submissions using an AS400 software platform.
  • Enabled over 50% of customers to proceed with their purchases through effective issue resolution.
  • Guided customers in selecting top appliances, electronics, and furniture.
  • Greeted customers warmly, providing informative responses to their questions.

Problem Resolution Specialist

Amazon
05.2021 - 01.2023
  • Analyzed issues with returned merchandise and processed 80+ products a day.
  • Surpassed leadership benchmarks through efficient and attentive service during fulfillment stages.
  • Significantly increased efficiency by continuously achieving or surpassing set goals for tasks.

Education

Google IT Support Professional Certificate -

Merit America
Virtual

H.S. Diploma -

Copper Canyon High School
Glendale, AZ
06.2020

Skills

  • Ticketing Systems
  • RF Scanning
  • Bi-Lingual(Spanish/English)
  • Customer Service
  • System Administration
  • Problem-Solving Skills
  • User Training and Support

Timeline

Technical/Retail Sales Associate

AT&T
12.2024 - Current

Sales Associate

Conn's Home Plus
05.2023 - 05.2024

Problem Resolution Specialist

Amazon
05.2021 - 01.2023

Google IT Support Professional Certificate -

Merit America

H.S. Diploma -

Copper Canyon High School

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Michael Lopez