Michael L. Robillard
Aurora,IL
Summary
Dynamic Windows System Administrator with over 15 years of extensive experience in managing and troubleshooting systems across global installations. Proven expertise in VMware, Windows operating systems, and backup solutions, achieving a nearly 10% increase in backup success rates. Adept at designing and generating resource usage reports to enhance security and stability. Ready to leverage unique skills and dedication to drive operational excellence and support the continuous improvement of the IT infrastructure.
Overview
28
28
years of professional experience
Work History
SENIOR SYSTEMS ENGINEER
RKON Technologies
10.2017 - 05.2024
- Executed 2nd and 3rd level implementation, troubleshooting, and resolution of VMware host and guest issues for global installations, spanning multiple vCenters and datacenters.
- Oversaw daily maintenance, troubleshooting, and resolution of Windows operating systems, SolidFire storage, and Dell rack mount servers.
- Coordinated backup and restore operations utilizing VMware VDP, Veritas Backup Exec, and Veeam Backup and Restore.
- Conceptualized and generated comprehensive reports from VMware Aria, VeeamOne, and RVTools to assess customer VM resource usage, providing actionable recommendations to enhance security and stability.
- Mentored junior engineers in advanced concepts, fostering professional development within team.
- Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
SYSTEMS ADMINISTRATOR
Millward Brown / Kantar IT Partnership / IBM
10.2008 - 03.2017
- Executed troubleshooting and resolution implementation of VMware host and guest issues for global installations.
- Enhanced overall backup success rate by nearly 10% using Veritas Backup Exec and NetBackup.
- Led North American datacenter operational team, managing schedules, inventories, team documentation repositories, and ticket queue.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by provisioning accounts, and providing initial IT training as necessary.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
NETWORK MANAGEMENT PROFESSIONAL
IBM
06.1999 - 06.2008
- Conducted 2nd-level troubleshooting and resolution implementation for large-scale customer WAN/LAN.
- Collaborated in development of intellectual capital for local knowledgebase, resulting in documented, repeatable procedures.
- Championed numerous technology rollouts as project manager, creating a faster, more stable, and user-friendly environment.
- Collaborated effectively with cross-functional teams to ensure smooth delivery of projects.
- Coordinated installations of new hardware components while minimizing disruptions to daily operations.
OFFICE MANAGER
Protocol Communications
07.1996 - 02.1999
- Engineered, installed, managed, and serviced LAN/WAN equipment, servers, and clients on-site.
- Administered purchasing, shipping, receiving, and inventory management.
- Executed accounting tasks utilizing Peachtree Accounting.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Skills
- Microsoft Windows
- VMware ESX/ESXi
- Veeam Backup and Restore
- Veritas Backup Exec
- SolidFire Storage
- Microsoft Active Directory
- DHCP
- WSUS
- PowerShell
- Citrix WinFrame/MetaFrame/XenApp
- Windows Server Management
- Windows Patching
- File and Print Services
- DNS
- Microsoft Group Policy
- Communication
- Customer Relationship Management
- Collaboration
- Adaptability
- Problem Solving
- Leadership
Timeline
SENIOR SYSTEMS ENGINEER
RKON Technologies
10.2017 - 05.2024
SYSTEMS ADMINISTRATOR
Millward Brown / Kantar IT Partnership / IBM
10.2008 - 03.2017
NETWORK MANAGEMENT PROFESSIONAL
IBM
06.1999 - 06.2008
OFFICE MANAGER
Protocol Communications
07.1996 - 02.1999
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