Michael Lucas
Nashville,TN
Summary
Driven individual offering experience in product roadmap development, product sales and distribution. Highly skilled in identifying opportunities to maximize revenue while maintaining customer satisfaction. Motivated to work in fast-paced and deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Product Manager
Behavioral Concepts
06.2020 - Current
- Communicated effectively with team members to deliver updates on project milestones and upcoming features.
- Drove innovation within product line, identifying and pursuing opportunities for new features and enhancements based on customer needs.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
Account Manager
Behavioral Concepts
06.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Identified new business opportunities through cold calling and networking resulting in company growth.
Warehouse Manager
Nouveau Classics Contemporary Furniture
01.2018 - 05.2019
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Oversaw delivery portfolio encompassing Nashville with 6+ deliveries per week.
Education
Associate of Science - Business Administration And Management
Pellissippi State Community College
Knoxville, TN08.2017
Skills
- Project Planning
- Teamwork and Collaboration
- Relationship Building
- Account Management
- Communication and presentation abilities
- Networking
Timeline
Product Manager
Behavioral Concepts
06.2020 - Current
Account Manager
Behavioral Concepts
06.2020 - Current
Warehouse Manager
Nouveau Classics Contemporary Furniture
01.2018 - 05.2019
Associate of Science - Business Administration And Management
Pellissippi State Community College
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