Maylin Borroto
Altamonte Springs,FL
Summary
Dedicated and detail-oriented professional with experience in customer service, data entry, problem-solving, and administrative support. Fluent in English and Spanish, with a strong commitment to delivering exceptional service and enhancing customer satisfaction. Results-driven Representative known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.
Overview
7
7
years of professional experience
Work History
Inbound Contacts Representative 2
Humana
Remote, FL
06.2021 - Current
- Managed high-volume incoming calls in English and Spanish, addressing inquiries from members and healthcare providers.
- Consistently met daily performance goals set by management team members.
- Resolved member inquiries and facilitated OTC and prescription orders through efficient call handling.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Reviewed existing information for accuracy and made necessary corrections.
- Communicated effectively with pharmacy staff to ensure prompt order fulfillment and delivery of medications to customers.
PetsHotel Associate
PetSmart
Coral Gables, FL
08.2018 - 02.2020
- Managed check-in and check-out processes efficiently using computerized systems.
- Responded promptly to customer inquiries regarding pet care services via phone or email.
- Collected payment from customers for boarding services rendered and provided receipts for same.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Reviewed pet records from daily visits and appointments, entering important data into system.
Education
High School Diploma -
Miami Senior High School
Miami, FL06-2018
MedCerts
RemoteSkills
- Bilingual communication
- Customer relationship management
- Conflict resolution
- Problem-solving aptitude
- Multitasking capacity
- CRM software expertise
- Data entry proficiency
- Payment collection
- Check-in coordination
Affiliations
- Volunteered with Wells Fargo on multiple occasions. Participated in a beach clean-up activity at Key Biscayne in September 2017 and contributed to a cleaner environment by removing litter and debris from local beaches.
- Participated in the Wells Fargo Food Distribution to the homeless service in March 2018. In this activity, meals and groceries were prepared and distributed to homeless individuals, ensuring nutritious support.
References
References available upon request.
Timeline
Inbound Contacts Representative 2
Humana
06.2021 - Current
PetsHotel Associate
PetSmart
08.2018 - 02.2020
High School Diploma -
Miami Senior High School
MedCerts