Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Macias

Oceanside,CA

Summary

Extremely hardworking and dedicated employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Shipping and Receiving Manager

Sacred Source LLC
02.2023 - 08.2024
  • Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality, and condition.
  • Performed daily inventory cycle counting and identified discrepancies.
  • Generated reports on inventory levels, stock movements, and shipping/receiving activities as needed.
  • Identified opportunities to streamline shipping and implement new/improved processes to increase efficiency and accuracy.

Shipping and Receiving Specialist

Suna Solutions (Cobra Puma Golf)
02.2022 - 02.2023
  • Verified incoming and outgoing shipments against invoices or other documents, recording shortages and rejecting damaged goods.
  • Maintained inventory of shipping materials, such as boxes, labels, packing slips.
  • Provided day-to-day shipment tracking, customer service and problem resolution for shipments.

Key Account Manager

Vapor Beast
08.2016 - 03.2020
  • Established long-term relationships with key contacts at client companies.
  • Monitored market conditions, competitor activities, and customer preferences to inform strategic decisions related to product development and pricing.
  • Answered incoming customer inquiries regarding products and service information.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Customer Service Representative

Premier Hire
03.2016 - 08.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Sales Associate/Builder

Cloudburst Vaping Company
11.2015 - 03.2016

Sales Associate/Builder

Irie Coast
10.2015 - 02.2016

Seafood Deli Clerk

Frazier Farms
09.2014 - 10.2015

Deli Clerk

Vons
08.2013 - 08.2014

Sr. Materials Handler

Linear LLC
02.2011 - 05.2013
  • Received and stored material in designated areas, ensuring accuracy of inventory records.
  • Organized warehouse space according to established safety guidelines and regulations.
  • Monitored stock levels, identified shortages, and requested new orders as needed.

Education

Some College (No Degree) -

Miracosta College
Oceanside, CA

High School Diploma -

Palomar High School
06-2006

Skills

  • Forklift Certified
  • CPR/First Aid certified

Timeline

Shipping and Receiving Manager

Sacred Source LLC
02.2023 - 08.2024

Shipping and Receiving Specialist

Suna Solutions (Cobra Puma Golf)
02.2022 - 02.2023

Key Account Manager

Vapor Beast
08.2016 - 03.2020

Customer Service Representative

Premier Hire
03.2016 - 08.2016

Sales Associate/Builder

Cloudburst Vaping Company
11.2015 - 03.2016

Sales Associate/Builder

Irie Coast
10.2015 - 02.2016

Seafood Deli Clerk

Frazier Farms
09.2014 - 10.2015

Deli Clerk

Vons
08.2013 - 08.2014

Sr. Materials Handler

Linear LLC
02.2011 - 05.2013

High School Diploma -

Palomar High School

Some College (No Degree) -

Miracosta College

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Michael Macias