Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Michael Mack

Houston,Texas

Summary

Qualified Advanced Technical Support Specialist with 7 years of comprehensive Radio Access Network support experience. Results-oriented RAN Support specialist with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.

Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

Overview

6
6
years of professional experience

Work History

Network Integration and Commissioning

RockinB Wireless
09.2020 - 10.2023
  • Troubleshot hardware and software to determine and rectify network problems.
  • Ran cabling and installed data drops for new node installations.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
  • Supported users both local and by phone with problem resolution and education.
  • Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
  • Configured and maintained network backup and recovery procedures.
  • Assigned application access, security roles and permissions.
  • Diagnosed and executed resolution for network and server issues.

Lead Anchor Integration Contractor

Nexius
01.2018 - 03.2021


  • Updated customers and senior leaders on progress and roadblocks.
  • Wrote, updated and maintained project documentation.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Supported users in setup and configuration of wireless bridge networks.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Provided faculty and staff with security software and network configuration support.
  • Diagnosed and executed resolution for network and server issues.
  • Set up hardware and software in optimal configurations to meet network performance requirements.

Education

Associate of Science - Computer And Information Sciences

Kaplan College - Indianapolis
Indianapolis, IN
05.2019

Skills

  • Multitasking
  • Data Analysis
  • Analytical Thinking
  • Network Troubleshooting
  • Testing Protocols
  • Access Issue Resolution
  • Firewall Management
  • Technical Support
  • Network Monitoring
  • Debugging
  • Application Installations
  • User Support

Timeline

Network Integration and Commissioning

RockinB Wireless
09.2020 - 10.2023

Lead Anchor Integration Contractor

Nexius
01.2018 - 03.2021

Associate of Science - Computer And Information Sciences

Kaplan College - Indianapolis

Similar Profiles

CREATE PROFILE
Michael Mack