Michael Mahery Oniarsetra Randrianarivelo
Bountiful
Summary
I am a top sales representative at Vantage Windows. I am social, good at being personable with customers, and I am good at guiding conversations to the intended topic. I am good at assessing and resolving issues with upset customers using quick, critical thinking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesman/Appointment Setter
Vantage Windows
01.2025 - Current
- Presenting company and window to homeowners, setting up appointments for marketing directors to close deals completing sale of window replacements.
- Identified customer needs and provided tailored product recommendations.
- Collaborated with team members to achieve sales targets consistently.
- Conducted market research to stay informed on industry trends and competitor offerings.
- Cultivated strong customer relationships through effective communication and product knowledge.
Salesman/Setter
Legacy Windows
06.2024 - 02.2025
- Presenting company and window to homeowners, setting up appointments for marketing directors to close deals completing sale of window replacements.
- Analyzed sales data to identify trends, optimizing inventory management and stock levels accordingly.
- Developed strong client relationships through consistent communication and exceptional customer service.
Service Advisor
Tim Dahle Ford
03.2022 - 06.2024
- Main point of contact between customer and service department. Checks in vehicles for maintenance or repair, create repair order for parts department and technician to use as blueprint to diagnose, order parts, and provide estimated time/cost of repair. Present solution to customers. Give updates, and call customers when service is completed to proceed to check-out.
- Coordinated service appointments, ensuring efficient scheduling to maximize technician productivity.
- Collaborated with technicians to assess vehicle issues, facilitating accurate estimates for repairs and maintenance.
- Conducting research into warrantee companies to find approval or partial approval on repairs and loaner vehicles.
Lube Technician Supervisor
Tim Dahle Ford
07.2021 - 03.2022
- Oversaw and trained lube technician crew, monitored employee tasks, evaluating information to ensure services were being performed efficiently and in a timely manner.
- Checked fluids, tires, brakes, and other systems as part of multi-point inspections.
- Worked alone or in team-based systems to complete up to 30 oil changes each day.
- Diagnosed component issues to identify appropriate solutions and improve vehicle operation.
Lube Technician
Tim Dahle Ford
09.2020 - 07.2021
- Preventative maintenance on vehicles, performed multi-point inspections to identify issues.
- Maintained accurate records of services performed for customer transparency.
- Diagnosed and resolved basic mechanical issues during routine inspections.
Package Handler
FedEx
07.2019 - 09.2020
- Assembled, sealed, scanned and loaded packages from trucks to conveyor belts directing correct packages to designated delivery vans.
- Sorted and organized packages based on size, destination, and delivery schedules.
- Collaborated with team members to meet daily shipment targets while maintaining quality standards.
Lube Technician
Performance ford
07.2018 - 06.2019
- Performed preventative maintenance on vehicles. Coordinated with service advisors to address identified concerns.
- Checked fluids, tires, brakes, and other systems as part of multi-point inspection.
- Worked effectively in fast-paced environments.
Dietary Aide
South Davis Community Hospital
08.2016 - 07.2018
- Served meals to residents in accordance with established schedules and dietary procedures.
- Assisted in managing inventory and maintaining kitchen cleanliness standards.
Education
High school diploma -
Viewmont High School
Bountiful, UT6 2018
Skills
- Sales and marketing strategies
- Customer relationship management
- Product expertise
- Sales presentations
- Strategic thinking
- Objection handling
Iroc award
An award I won from Tim Dahle Ford showing my exemplary performance in every position I worked in.
Languages
2
Certification
forklift operator certified
certification ID#
NFF-1762668635-2368-184656
certification ID#
NFF-1762668635-2368-184656
Timeline
Salesman/Appointment Setter
Vantage Windows
01.2025 - Current
Salesman/Setter
Legacy Windows
06.2024 - 02.2025
Service Advisor
Tim Dahle Ford
03.2022 - 06.2024
Lube Technician Supervisor
Tim Dahle Ford
07.2021 - 03.2022
Lube Technician
Tim Dahle Ford
09.2020 - 07.2021
Package Handler
FedEx
07.2019 - 09.2020
Lube Technician
Performance ford
07.2018 - 06.2019
Dietary Aide
South Davis Community Hospital
08.2016 - 07.2018
High school diploma -
Viewmont High School