Michael Malala

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.

Inspect freight

• Assisted in the development of policies and procedures to improve overall customs operations and increase efficiency at ports of entry.
• Facilitated efficient processing of foreign visitors by verifying visas and ensuring adherence to immigration requirements.
• Identified potential threats by analyzing intelligence reports and data on high-risk individuals and organizations.
• Conducted risk assessments on incoming shipments, prioritizing those requiring further examination based on potential threat levels.
• Provided exceptional customer service to international travelers while maintaining a professional demeanor during stressful situations.
• Improved inter-agency communication by maintaining open lines of dialogue with partner organizations such as the Department of Homeland Security, Border Patrol, and Immigration Services.
• Ensured accurate collection of duties and taxes on imported goods through meticulous record-keeping procedures related to tariffs classifications.
• Assisted in the development of comprehensive training programs for new customs officers, improving overall team performance and expertise.
• Supported national security objectives by enforcing import/export regulations and ensuring compliance with trade agreements.
• Reduced instances of human trafficking through vigilant observation, identification of red flags, and immediate reporting to appropriate authorities.
• Conducted outreach efforts to educate businesses and travelers about customs regulations, fostering a culture of compliance among stakeholders.
• Protected public health by identifying prohibited food products during agricultural inspections, preventing the spread of harmful diseases or pests.
• Enhanced border security by conducting thorough inspections and investigations of suspicious cargo and individuals.
• Prevented the smuggling of illegal goods through diligent inspection of vehicles, luggage, and cargo containers.