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  Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.  

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

I am a highly resourceful Information Technology professional with hands-on expertise in deploying, managing, and maintaining a wide range of hardware, software, and networking platforms. With a proven track record of developing and implementing best practices, I consistently streamline processes to enhance operational efficiency.

Known for my ability to communicate effectively across diverse technical audiences, I thrive in dynamic environments that challenge me to expand my knowledge and skill set. I bring a fresh perspective, a strong commitment to quality, and a proactive mindset to every project I undertake.

My versatile skill set includes project management, problem-solving, and cross-functional collaboration. Recognized for my adaptability and results-driven approach, I take pride in delivering innovative and effective IT solutions that drive success.

Profile Summary
A seasoned IT professional with a wealth of experience in Service Delivery, Project Management, and Application Production Support Operations. Currently serving as a Manager II IM Service Delivery at Xerox Technology Services India LLP, oversee application portfolio management, encompassing project delivery and production support.
Demonstrated expertise in managing projects from inception to completion, leading diverse teams to success.
Worked with clients from various regions, including APAC, the Middle East, USA, and Canada.
Directed the end-to-end delivery of enhancements and projects using agile methodology and have a proven track record of delivering services to clients within specified SLAs.
Proficient in incident, change, and problem management and have effectively led a geographically dispersed application development, maintenance, and support team.
Oversaw the regional IMS project and support for HCL Kerala, leading a team of over 100 professionals, and have overseen a 24X7 Support operation Team.

MICHAEL MALICK

Work History

Global Production Analyst

Assistant Production Manager

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Bachelor of Science - Elementary Education

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Global Production Analyst

Assistant Production Manager

Bowling Green State University

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