Michael Maloney
Technical Support Representative
Summary
Skilled multitasker with a professional work ethic, good teamwork engagement, problem-solving, and organizational skills. Willing to take on any task to help and assist the team. Reliable, dedicated, experienced team player with hard working and resourceful approach.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Marketing Intern
Nanit
01.2025 - Current
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Enhanced social media engagement through regular posting and audience interaction.
- Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
- Contributed to creating compelling content for the company blog, newsletter, and website.
- Monitored social media channels for customer queries and feedback, improving response times and customer satisfaction.
Technical Support Representative
Nanit
05.2020 - Current
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
High School Diploma -
Burnt Hills-Ballston Lake Senior High School
Burnt Hills, NY 09.2016 - 06.2020
Marketing B.S.
SUNY College At Plattsburgh
Plattsburgh, NY 01.2022 - Current
Skills
Ticket Support System Management
Technical Support
Digital Marketing
Social Media Marketing
Customer Demographics
Community Management Experience
Team building
Brand Building
Timeline
Marketing Intern
Nanit
01.2025 - Current
Marketing B.S.
SUNY College At Plattsburgh
01.2022 - Current
Technical Support Representative
Nanit
05.2020 - Current
High School Diploma -
Burnt Hills-Ballston Lake Senior High School
09.2016 - 06.2020
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