Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Maloney

Schenectady,NY

Summary

Dynamic marketing and technical support professional with experience at Nanit, excelling in digital marketing and customer engagement. Proven ability to enhance social media presence and resolve complex technical issues, fostering customer satisfaction. Skilled in community management and team collaboration, driving innovative solutions and brand voice alignment.

Overview

6
6
years of professional experience

Work History

Marketing Intern

Nanit
New York, New York
01.2025 - Current
  • Increased social media engagement through regular posting and active audience interaction.
  • Monitored social media channels for customer queries and feedback, improving response times and customer satisfaction.
  • Analyzed campaign performance metrics to pinpoint improvement areas and refine strategies.
  • Contributed fresh ideas during brainstorming sessions, leading to innovative marketing initiatives.
  • Assessed online conversations regarding brand and product mentions to inform marketing strategies.

Technical Support Representative

Nanit
05.2020 - Current
  • Resolved diverse technical issues across multiple systems and applications for customers and end-users, ensuring timely restoration of service across various time zones.
  • Assisted customers in identifying issues and provided clear solutions, facilitating restoration of service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with supervisors to escalate and effectively address customer inquiries and technical issues.

Education

Bachelor of Science - Marketing

SUNY College At Plattsburgh
Plattsburgh, NY
05.2025

High School Diploma -

Burnt Hills-Ballston Lake Central School District
Burnt Hills, NY
05.2020

Skills

Ticket Support System Management

Technical Support

Digital Marketing

Social Media Marketing

Customer Demographics

Community Management Experience

Team Building

Brand voice

Accomplishments

Certificate of Achievement in Marketing
Issued by SUNY Plattsburgh

Timeline

Marketing Intern

Nanit
01.2025 - Current

Technical Support Representative

Nanit
05.2020 - Current

Bachelor of Science - Marketing

SUNY College At Plattsburgh

High School Diploma -

Burnt Hills-Ballston Lake Central School District

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Michael Maloney