Michael Mancuso
Palm Coast
Summary
Marine Corps Veteran and results-driven professional providing new and existing clients with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Competent individual with excellent communication and customer service skills.
Overview
12
12
years of professional experience
Work History
Security Officer
Hammock Beach Resort
01.2022 - Current
- Oversaw daily monitoring and patrolled buildings, while maintaining communication with management and guests of resort.
- Completed daily reports of activities and emergency situations to keep record and inform higher managements of occurrences taking place around property.
- Maintained composure to stressful situations to keep communication between law enforcement or fire rescue concise and detailed to address whatever scenario was occurring.
- Assisted with property showings, marketing and sales of new guests, members or owners.
Lawn Specialist
Massey Services
12.2016 - 01.2021
- Sold new costumers personalized lawn care and irrigation programs for a healthy landscape.
- Sold existing costumers additional services provided by the company to increase revenue and route density across departments.
- Communicated with costumers about existing and potential issues with their landscape and provided efficient and cost effective solutions.
- Managed routes of over 500 costumers monthly to ensure all accounts were completed in a timely and consistent manner while responding to requested visits.
Infantry Squad Leader
Marine Corps
10.2012 - 10.2016
- Maintained property and equipment inventory and crew assignments.
- Executed reasoned and efficient decision-making to foster troop discipline and unity.
- Identified issues between team members and successfully resolved problems through active listening and interpersonal communication.
- Completed team assessments and quarterly goals for individuals to obtain or improve upon while all personnel accountable.
Education
Associate of Arts - Business
Daytona State College
Daytona Beach, FL07-2021
High School Diploma -
Flagler Palm Coast High School
Palm Coast, FL05-2011
Skills
- High level of integrity
- Effective Communication
- Conflict resolution techniques
- Relationship building and management
- Document management
- Report generation
- Prioritization and Scheduling
- Thoroughness in Task Execution
- Trustworthy Performance
- Detail-oriented
Accomplishments
Marine Corps
Certificate of Accommodation.
Meritorious promotion.
Massey Services
Technician of the Year
Timeline
Security Officer
Hammock Beach Resort
01.2022 - Current
Lawn Specialist
Massey Services
12.2016 - 01.2021
Infantry Squad Leader
Marine Corps
10.2012 - 10.2016
Associate of Arts - Business
Daytona State College
High School Diploma -
Flagler Palm Coast High School
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