Andrea Williams
San Antonio,TX
Summary
To summarize why my experience and skills, I will make an excellent addition to Methodist PCT team.
Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Experienced healthcare team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated professional.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
ATOSC Group
Houston, Texas
06.2024 - Current
- Assisted in maintaining order during large events or gatherings.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
- Provided assistance to law enforcement agencies in apprehending suspects when necessary.
- Participated in training exercises related to emergency response protocols.
- Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
- Conducted security checks on personnel entering and exiting the premises.
- Followed established protocol for responding to alarms or other emergency situations.
- Performed routine maintenance tasks such as checking doors and windows for proper locking mechanisms and replacing light bulbs as needed.
- Patrolled assigned areas to detect suspicious activities and persons.
- Enforced safety regulations by monitoring hazardous materials and issuing warnings when needed.
- Provided escorts for authorized personnel entering restricted areas within the facility.
- Communicated effectively with team members while coordinating efforts during shifts.
- Inspected equipment for proper functioning and responded to malfunctioning systems accordingly.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Assisted in the development of new security protocols based on changes in technology or environment.
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
- Adhered to company policies regarding access control procedures for visitors and guests and contractors.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly.
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
- Evaluated credentials of personnel and provided temporary badges to visitors.
- Investigated reported incidents to protect company assets.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Maintained order and safety while providing customer service and information to facility visitors.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Check guests into the facility to regulate patients' visitors.
- Communicate with the Nurse Supervisor regarding patients' and family complaints.
Pal/RA
Belmont Village Senior Living
Houston, TX
05.2016 - 04.2018
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted regular room inspections to ensure compliance with housing policies.
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Responded to emergency situations within the residence hall.
- Developed positive relationships with all members of the residence hall community.
- Monitored assigned areas for cleanliness and security purposes.
- Mentored new resident assistants during their training period.
- Educated residents on university policies and procedures related to residential living.
- Participated in regular staff meetings with Resident Director.
- Welcomed new residents and assisted with community adjustment.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Completed routine rounds, checking with residents to meet care needs.
- Transported residents to activities and meals.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Monitored the condition of communal areas, reporting maintenance issues promptly.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Answered telephones and routed calls or delivered messages.
- Conducted regular rounds to keep residents and areas safe and secure.
- Light housekeeping.
- Performed laundry duties.
- Monitored Fall Risk residents.
- Assisted Clients with Dementia.
- Respond to call lights.
- Assist coworkers with resident's mobility transfers from wheelchair to bed and
Caregiver/NA
Mc Kinney Carey Inc.
Houston, TX
09.2014 - 05.2016
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support to clients during difficult times.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Supported bathing, dressing and personal care needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Helped clients get in and out of beds and wheelchairs.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Medication Inventory.
- Colostomy bag changing.
- Administered G-Tube feedings.
Food and Nutrition Aid
Houston Methodist Hospital
San Antonio, TX
04.2014 - 07.2014
- Performed quality assurance checks on prepared foods to ensure compliance with standards.
- Conducted nutritional assessments of patients, including recording and analyzing data such as height, weight, dietary intake, and medical history.
- Monitored food inventory levels and ordered supplies as needed.
- Assisted with the preparation of cold foods such as salads and sandwiches for cafeteria service or catering events.
- Maintained sanitary conditions in kitchen area by following established safety procedures.
- Provided customer service support by responding promptly to inquiries or complaints.
- Coordinated food production activities in kitchen areas to ensure timely delivery of meals.
- Adhered to state regulations governing food handling, storage, sanitation, and safety practices.
- Stocked shelves with items such as canned goods, dry goods, frozen foods.
- Organized pantries for efficient stocking and retrieval of items.
- Cleaned work surfaces, equipment, utensils, dishes, pots and pans after each use.
- Reviewed patient records to determine appropriate meal plans based on diet orders from healthcare staff.
- Assisted in the preparation of hot entrees for cafeteria service or catering events.
- Prepared meals for patients according to their individualized nutrition plans and dietary restrictions.
- Assisted in the development of menus that met nutritional requirements of patients with special diets.
- Developed flexible meal templates to meet client nutritional objectives.
- Made meals in accordance with company standards and requirements.
- Prepared workstations with ingredients and tools to increase efficiency.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Assembled and served meals according to specific guest requirements.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Maintained safe food handling practices to prevent germ spread.
- Monitored temperatures of prepared food and cold-storage areas.
- Collaborated with team to deliver timely service of items.
- Packaged and bagged cooked food and prepared items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Refilled condiments, napkins and server workstations.
Education
Associate of Science - Criminal Science
Houston Community College
Houston, TX01-2025
Continuing Education Completion Certificate - Certified Nurse Assistant
Houston Community College
Houston, TX11-2013
High School Diploma -
St . Micheals Learning Academy
Houston, MS06-2012
Some College (No Degree) - Patient Care Tech
Alamo College
San Antonio, TXSkills
- Access Control
- Emergency Management
- Identification verification
- CCTV Monitoring
- Stationary surveillance
- Document Management
- Emergency Response
- Crime Prevention
- First aid and CPR certified
- Incident Reporting
- High level of integrity
- Interior and exterior patrol
- Complex Problem-Solving
- General security
- Fire safety training
- Alarm monitoring
- Detail Oriented
- Criminal law knowledge
- Shift work experience
- Weapons training
- Crime prevention methods
- Report Writing
- Crisis intervention training
- Screening wands
- Night and Safe Deposit Procedures
- Conflict resolution techniques
- Threat Assessment
- Toileting assistance
- Vital signs monitoring
- Patient Care
- Mobility Assistance
- Direct Patient Care
- Collecting specimens
- Transporting patients
- Patient-focused care
- Bedside manner
- Assisting with personal grooming
- Understands mobility assistance needs
- Preparing meals
- Reliable transportation
- Understands medical procedures
- Able to lift 100 pounds
- HIPAA Compliance
- Calm and level-headed under duress
- Documentation expert
- Responding to emergencies
- Light Housekeeping
- Range of motion exercises
- General housekeeping ability
- Specimen Collection
- Quality Assurance Controls
- EHR Management
- Safety Precautions
- Respiratory equipment training
- Helping with medication
- Collecting vital signs
- G-tube feeding
- Colostomy Bag Changing
Certification
- CNA completion certificate. Updatd First-Aid/Cpr/AED. BLS
Accomplishments
CNA Completion Certificate
Timeline
Security Officer
ATOSC Group
06.2024 - Current
Pal/RA
Belmont Village Senior Living
05.2016 - 04.2018
Caregiver/NA
Mc Kinney Carey Inc.
09.2014 - 05.2016
Food and Nutrition Aid
Houston Methodist Hospital
04.2014 - 07.2014
Associate of Science - Criminal Science
Houston Community College
Continuing Education Completion Certificate - Certified Nurse Assistant
Houston Community College
High School Diploma -
St . Micheals Learning Academy
Some College (No Degree) - Patient Care Tech
Alamo College