Loretta Ann
Jacksonville,FL
Summary
Dedicated Security Officer with extensive experience in maintaining safety across diverse environments, including retail and corporate settings. Expertise in monitoring surveillance systems, conducting patrols, and managing access control while effectively de-escalating conflicts and communicating with law enforcement. Proven success in reducing theft and enhancing security through proactive measures and team leadership.
Overview
13
13
years of professional experience
Work History
SECURITY OFFICER
Security Industry Specialists
09.2021 - Current
- Patrolled premises to detect and address suspicious individuals or activities promptly
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals.
- Documented incidents in detailed reports for management and law enforcement review, ensuring accurate record-keeping. for management and law enforcement officials
- Completed daily reports summarizing routine activities and significant incidents, including theft and property damage, for management oversight
- Skillfully operated hand-held devices and scanning machinery to complete through checks
- Maintained logs and records of deliveries, shipments, and vendors, both inbound and outbound
SECURITY OFFICER
ALLIED UNIVERSAL
05.2019 - 12.2020
- Patrolled the premises to identify and quickly respond to suspicious individuals or activities
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals
- Leveraged critical thinking to identify and address potential security threats
- Prepared incident reports for management and law enforcement to ensure accurate documentation and response to security events
- Completed daily reports outlining regular activities and notable incidents, including theft and property damage
- Patrolled among visitors and employees in plain clothes to deter misconduct and ensure a secure environment
- Maintained logs and records of deliveries, shipments, and vendors to facilitate organized access control and enhance security oversight
- Responded to inquiries and requests for assistance from visitors and staff members.
Healthcare Support Worker
New Era Community Health Center
09.2018 - 02.2019
- Facilitated group walks for participants , movies, celebrations event , outdoor activity individual/group discussion , shopping and karaoke. Cleaned floors, washed dishes, disposed of laundry, and cleaned rooms as directed by the supervisor.
TELECOMMUNICATIONS AGENT
ALORICA INC
04.2016 - 07.2018
- Engaged with customers via phone, email, online chat, and social media to resolve inquiries and concerns promptly.
- De-escalated customer concerns to maintain satisfaction and foster positive relationships.
- Processed orders and prepared correspondence to fulfill customer needs and enhance satisfaction.
- Maintained and updated customer information to ensure accuracy and support service delivery.
Package Handler
Fedex Ground
06.2015 - 01.2016
- Processed exchanges, returns, and escalated complaints per company policy to ensure customer satisfaction
- Oversaw checkout area and monitored customer-cashier interactions, intervening to resolve disputes and provide accurate information.
CASHIER
WALMART INC
06.2013 - 02.2014
- Scanned coupons, applied discounts, processed payments, and rang up sales on computerized cash registers to ensure accurate transactions.
- Handled returns and answered questions regarding merchandise, store policies, and ongoing promotions to enhance customer experience.
Education
Diploma - General Studies
Homestead Senior High
Homestead, FLSkills
- Retail operations
- Customer service
- Cash register operation
- Restock products
- Process transactions
- Upselling
- Inventory control
- Conflict resolution
- Product recommendations
- Customer service excellence
- Merchandise restocking
- Report Writing
- Incident Reporting
- Security Guard License
- CCTV Surveillance
- Detail Oriented
- CCTV Monitoring
- Superior customer service
- Physical Fitness
- Access Control
- Patrol operations
- Complex Problem-Solving
- Relationship building and management
- Security Screenings
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Threat Assessment
- Access Control Management
- Electronic surveillance
- Theft prevention
- High level of integrity
- Checkpoint management
- Entrance control
- First aid and CPR certified
- Premises patrol
- Work ethic
- Workplace Safety
- Reliability
- Punctuality
- Security camera monitoring
- Incident reporting
- Access control
- Threat assessment
- Security patrols
- Surveillance operation
Timeline
SECURITY OFFICER
Security Industry Specialists
09.2021 - Current
SECURITY OFFICER
ALLIED UNIVERSAL
05.2019 - 12.2020
Healthcare Support Worker
New Era Community Health Center
09.2018 - 02.2019
TELECOMMUNICATIONS AGENT
ALORICA INC
04.2016 - 07.2018
Package Handler
Fedex Ground
06.2015 - 01.2016
CASHIER
WALMART INC
06.2013 - 02.2014
Diploma - General Studies
Homestead Senior High