Loretta Ann
Dallas,LA
Summary
I am seeking to join your establishment as Mail Associate I have some years and experience with various occasion. I will 100% be reliable and punctual. I have been trained at Fedex for my work which I have done which will be a positive asset to your company and offering top-notch observations and abilities. I am always willing continue to learn and grow in any field I am assigned I will work hard and give my absolute best.
Overview
11
11
years of professional experience
Work History
SECURITY OFFICER
Security Industry Specialists
Miami, FL
09.2021 - 03.2024
- Completed incident reports for management and law enforcement officials
- Completed daily reports outlining regular activities and notable incidents, including theft and property damage
- Maintained logs and records of deliveries, shipments, and vendors, both inbound and outbound
- Patrolled the premises to identify and quickly respond to suspicious individuals or activities
- Skillfully operated hand-held devices and scanning machinery to complete through checks
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals.
SECURITY OFFICER
ALLIED UNIVERSAL
DORAL, FL
05.2019 - 12.2020
- Leveraged critical thinking to identify and address potential security threats
- Completed incident reports for management and law enforcement officials
- Completed daily reports outlining regular activities and notable incidents, including theft and property damage
- Maintained logs and records of deliveries, shipments, and vendors, both inbound and outbound
- Patrolled the premises to identify and quickly respond to suspicious individuals or activities
- Circulated among the building's visitors and employees, sometimes in plain clothes, to maintain order and protect property
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals
- Responded to inquiries and requests for assistance from visitors and staff members.
Healthcare Support Worker
New Era Community Health Center
Homestead, FL
09.2018 - 02.2019
- I assisted in walking groups , movies, celebrations event , outdoor activity individual/group discussion , shopping and karaoke. Cleaned floors , was dishes, Laundry disposal and cleaned rooms when supervisor assigned task.
TELECOMMUNICATIONS AGENT
ALORICA INC
CUTLER BAY, FL
04.2016 - 07.2018
- In a timely manner I had conversation with customers over the phone, email and online chat or social media to resolve their questions or concerns
- Maintained and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Process orders, prepare correspondences and fulfill customers needs to ensure customer satisfaction.
Package Handler
Fedex Ground
Ocala, FL
06.2015 - 01.2016
- Handled exchanges, returns and escalated complaints according to company policy
- Managed checkout area and observed customer and cashier interactions, intervening to resolve disputes or provide information.
CASHIER
WALMART INC
CUTLER BAY, FL
06.2013 - 02.2014
- Reliably scanned coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers
- Also take responsibility for handling returns and answering questions about merchandise, store policies, and ongoing promotions.
Education
Diploma - General Studies
Homestead Senior High
Homestead, FL06.2014
Skills
Retail operations
Customer service
Cash register operation
Restock products
Process transactions
Upselling
Inventory control
Conflict resolution
Product recommendations
Customer service excellence
Merchandise restocking
Report Writing
Incident Reporting
Security Guard License
CCTV Surveillance
Detail Oriented
CCTV Monitoring
Superior customer service
Physical Fitness
Access Control
Patrol operations
Complex Problem-Solving
Relationship building and management
Security Screenings
Conflict de-escalation
Conflict resolution techniques
FLUENT IN LANGUAGE
Visitor tracking
Threat Assessment
Access Control Management
Electronic surveillance
Theft prevention training
Weapons training
Background Checks
High level of integrity
Checkpoint management
Entrance control
First aid and CPR certified
Premises patrol
Work ethic
Workplace Safety
Reliability
Punctuality
Security camera monitoring
Timeline
SECURITY OFFICER
Security Industry Specialists
09.2021 - 03.2024
SECURITY OFFICER
ALLIED UNIVERSAL
05.2019 - 12.2020
Healthcare Support Worker
New Era Community Health Center
09.2018 - 02.2019
TELECOMMUNICATIONS AGENT
ALORICA INC
04.2016 - 07.2018
Package Handler
Fedex Ground
06.2015 - 01.2016
CASHIER
WALMART INC
06.2013 - 02.2014
Diploma - General Studies
Homestead Senior High