Michael Manning
Lansing,IA
Summary
Veteran Salesman bringing a lifetime of product knowledge and customer service for 30 plus years of inside and outside experience. Detail orientated, trustworthy persuasive communicator lends to superior customer service from initial contact, follow up and completion of task. Mature communication style to solve controversial issues calmly and successfully. Self- Motivated enthusiastic user of industry products with background attending to customer needs to maintain strong relationships. Enthusiastic about promoting products and driving revenue growth. Ongoing working relationship with Outdoor industry leaders. Seminar and education background in the sales and Trade shows within the Sporting goods Industry for over 30 years.
Overview
30
30
years of professional experience
Work History
Senior CSR
Deer Management System Tactacam/Reveal and Scrape Fix
09.2022 - Current
- Active in daily IB and OB trouble shooting calls to quickly resolve issues of varying degree
- Communicate internally for expedited solutions
- Continuing Education proficiency Dependable on time work record Active pertinent participation in group Meetings 100% CSAT Excellent customer reviews
- Consistently met or exceeded monthly performance metrics, including call quality scores and average handle times.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Collaborated with cross-functional teams to ensure seamless resolution of customer issues, resulting in better overall service experience.
- Proactively identified potential challenges or roadblocks in customer interactions, implementing preemptive strategies to minimize negative outcomes.
- Assisted management in refining company-wide CSR strategies, contributing expertise in industry trends and consumer expectations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Territory Manager
Robinson Wholesale, INC
08.2019 - Current
- Developed relationships with prospects to expand sales territory by 100%
- Managed customer accounts to attain sales goals
- 64% sales increase last year
- Consulted with customers to gain feedback and address product or service concerns
- Electronically entered customer orders and collected payments to keep accounts current
- Implemented various sales incentives to increase territory growth
- Conducted cold calls to develop potential new customers
- Educating customers on 50,000 plus products, features and application to provide optimal resale information
- Manage expenses and time to maximize profitability for Robinsons.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Attended trade shows and industry events to promote company products and services.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
Lansing City Councilman
City of Lansing Iowa
01.2018 - Current
- Participate in or lead committees for special initiatives and local community events
- Maintain full compliance with city ordinances and state and federal governments applicable to city operations
- Maintain constant public presence to enforce city ordinances
- Respond to constituent concerns then develop and execute plans to address city issues
- Create initiatives, objectives, and performance standards for local government
- Develop fair and balanced municipal budget to use tax revenue for targeted programs and areas
- Establish clear policies for city and enforced ordinances
- Construct legislation and amendments, implement policies and oversee budgets
- Solicited and received federal funding for local projects and programs.
Sales, Assistant-Buyer, National Acct Management
Apple Land Sports Supply
03.1998 - 08.2019
- Built and maintained relationships with peers and upper management to drive company success
- Responsible for building personal customer base from 40 to over 250 customers
- Developed Wheatbelt (Buy Group) from $0 into an $800,000 account, top 10/200+ vendors for over 10 years, top 5 for 2 years
- Set show booth, priced inventory, merchandised and worked Apple land booth at shows
- Answered incoming telephone calls to provide customer, products, and services information
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Retained product, service, and company policy knowledge to serve as resource for both coworkers and customers
- Researched competitors and sourced new vendors
- Acted as initial contact in addressing customer concerns
- Built trusting relationships with entire company’s customer base by making personal connections
- Sold 65,000 product sku’s by explaining unique features and educating customers on proper application
- Exceed $1,500,000 annual sales
- Assistant Buyer/Archery equipment, game calls, deer scent and cameras
- Documented purchasing activities, inventory reports and department records
- Participated in SHOT, ATA, ICAST and buy group shows
- Offered product and service consultations and employed upselling techniques
- Researched competitors and sourced new vendors
- Negotiated favorable contracts and determined lowest possible cost, factoring in quality and reliability, by analyzing pricing and sales curve data
- Negotiated and closed deals with minimal oversight
- Assessed trends and inventory usage to provide maximum product coverage for seasonal changes
- Assisted managers in developing promotions to move existing stock
- Processed orders through company system and coordinated product deliveries dates and pricing
- Prepared cash deposits up to $50k with zero discrepancies.
Archery Sales Associate
Gander Mountain Company
03.1995 - 03.1998
- Engaged with customers upon entering to satisfy quick questions and locate products
- Educated and recommended retail customers on product and service offerings based on individual needs
- Performed daily examinations of store to restock rapidly selling items and goods
- Established long-term customer relationships by assisting shoppers with friendly and helpful demeanor
- Welcomed guests and asked open-ended questions to best determine optimal product choices
- Requested specialty items or niche sporting goods to drive sales and improve rapport
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Educated and recommended retail customers on product and service offerings based on individual needs.
Education
Associate of Arts - Education
Waldorf College
Forrest City, IA05.1988
Bachelor of Arts - Industrial Technology
University of Northern Iowa
Cedar Falls, IA05.1990
Skills
- Excellent communication skills
- Excellent diagnostic skills
- Integrity, loyalty and dedication
- Detail orientated
- Ability to adapt decisively
- Customer retention abilities
- Inside and outside sales proficiency
- Website maintenance-pathways, price adjustment and image transfer
- Excel, Word, EDI, Power point
- AP, ZD, TD, SS, ROUTE, Paycom, Homebase
- Zoom and Google Meet literacy
- Industry product usage and knowledge
- Expense tracking
- Self-sufficient and self-motivated
- Friendly and cheerful
- Key account development
- Sales add on and closing
- Merchandising store product
- Training and mentoring
- Call center experience
- Product Knowledge
- Service Upselling
- Travels well
- Technical Support
- De-Escalation Techniques
Hobbies and Interests
I actively enjoy hunting deer, turkeys and waterfowl, fishing, ATV/UTV riding and outdoor sports with family and friends.
Timeline
Senior CSR
Deer Management System Tactacam/Reveal and Scrape Fix
09.2022 - Current
Territory Manager
Robinson Wholesale, INC
08.2019 - Current
Lansing City Councilman
City of Lansing Iowa
01.2018 - Current
Sales, Assistant-Buyer, National Acct Management
Apple Land Sports Supply
03.1998 - 08.2019
Archery Sales Associate
Gander Mountain Company
03.1995 - 03.1998
Associate of Arts - Education
Waldorf College
Bachelor of Arts - Industrial Technology
University of Northern Iowa
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