MICHAEL MARIANO
Summary
Versatile and results-focused professional with proven success in sales, project management, quality control, and claims evaluation. Skilled at leading teams, driving growth, and ensuring high standards in fast-paced environments. Passionate about continuous learning, problem-solving, continuous improvement, and delivering exceptional results that exceed expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Natera
Pleasanton, CA
06.2024 - Current
- Oversee daily staffing, scheduling, and sample processing to ensure production goals are consistently met.
- Monitor team adherence to SOPs, safety protocols, and quality standards; train new hires and investigate lab errors to support corrective and preventive actions (CAPAs).
- Manage employee relations, conduct performance reviews, and lead team meetings to promote morale, professionalism, and a collaborative work environment.
- Ensure regulatory compliance by handling PHI appropriately, completing required training, and enforcing company policies.
- Approve timecards and PTO requests; escalate concerns as needed to maintain operational continuity and team satisfaction.
- Act as a key liaison between departments, troubleshoot lab issues, foster cross-functional collaboration, and drive continuous improvement in lab operations.
Clinical Data Operator (Quality Control)
Natera
Pleasanton, CA
04.2024 - 06.2024
- Performed quality control checks on accessioned samples, verifying patient and specimen data to support overall quality assurance efforts.
- Resolved data discrepancies in coordination with laboratory staff to ensure accuracy and compliance.
- Managed test orders within the Laboratory Information Management System (LIMS), maintaining precise data entry and strict adherence to patient privacy and regulatory standards.
- Contributed to the development and revision of quality control procedures and documentation.
- Trained new team members on quality control workflows and protocols; served as interim team lead, supporting day-to-day operations and team coordination.
- Recognized for achieving the highest team record with 99.6% speed and accuracy in sample accessioning
Project Manager (PM)
AMM Construction Corp
Manila, Philippines
02.2020 - 06.2022
- Managed all phases of project execution—from initial planning and budgeting to final completion—while ensuring adherence to safety protocols, quality standards, and regulatory compliance.
- Conducted regular site visits, performed quality inspections and testing, and enforced safety measures to mitigate risk and maintain high standards of workmanship.
- Collaborated with cross-functional teams to define project scope, allocate resources, and align deliverables with client expectations.
- Monitored project progress, addressed potential issues proactively, and ensured projects were delivered on time and within budget.
- Maintained transparent communication by providing regular updates to stakeholders and clients throughout the project lifecycle.
Sales Manager
Marla’s Gems
Bulacan, Philippines
12.2018 - 01.2020
- Developed and executed strategic sales initiatives, driving revenue growth and increasing overall profitability.
- Analyzed sales trends and performance metrics to guide budgeting decisions and optimize sales strategies.
- Maintained high product quality standards while strengthening customer relationships and brand loyalty.
- Created and launched targeted promotions to stimulate demand and expand market reach.
- Collected and utilized customer feedback to refine offerings and enhance the shopping experience.
- Ensured operational efficiency across sales and inventory processes.
- Negotiated favorable terms with customers and suppliers to maximize profit margins and build long-term partnerships.
Motor Claims Evaluator
Pioneer Insurance
Makati, Philippines
08.2017 - 06.2018
- Assessed vehicle claims by analyzing accident reports, inspection results, and investigations to determine damage extent and claim validity.
- Ensured adherence to policy terms and conditions while inspecting vehicle damage and coordinating with dealerships and repair vendors.
- Maintained clear communication with policyholders and third parties to gather information, resolve disputes, and facilitate timely claim resolution.
- Prepared comprehensive evaluation reports and settlement recommendations for internal management and legal review.
- Managed customer relations with professionalism, empathy, and efficiency throughout the claims process.
Education
Bachelor of Science - Mechanical Engineering
National University
Manila, Philippines10.2016
Skills
- Team leadership
- Lab operations management
- Quality control
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Customer Service
- Customer Support
- Customer/Client Relations
- Project Budgeting & Cost controls
- Risk Analysis & Management
- Safety Management
- Quality Control & Assurance
- Sales Management
- Detail Oriented and Organized
- Word processing and data management skills
- Ability to take on projects with minimal supervision
Certification
- Lean Management Training, Natera, 08/01/24
- Manager Development Program, Natera, 02/01/24
- Foundations of Project Management, Coursera, 04/01/24
Languages
English
Native/ Bilingual
Filipino (Tagalog)
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor
Natera
06.2024 - Current
Clinical Data Operator (Quality Control)
Natera
04.2024 - 06.2024
Project Manager (PM)
AMM Construction Corp
02.2020 - 06.2022
Sales Manager
Marla’s Gems
12.2018 - 01.2020
Motor Claims Evaluator
Pioneer Insurance
08.2017 - 06.2018
Bachelor of Science - Mechanical Engineering
National University