Michael Maringola
East Hanover,NJ
Summary
Accomplished leader with a proven track record at Resa Power Solutions, adept in strategic planning and cross-functional team management. Excelled in enhancing customer relations and operational efficiency, achieving a Customer Net Promoter Score of 69 at SEAM Group. Skilled in organizational restructure and performance improvement, leveraging problem resolution and cross-cultural communications for sustained business growth.
Overview
24
24
years of professional experience
Work History
General Manager
Resa Power Solutions
Farmingdale, NJ
12.2023 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Monitored progress by establishing plans, budgets and measuring results.
Senior Director of Operations
SEAM Group
Clevela, OH
11.2022 - 07.2023
- Managed a team consisting of 3 Directors of Field Services, 60 Field Technicians, and 20 contractors across two lines of business.
- Developed and implemented operational strategies and objectives to ensure customer and employee satisfaction, most recently earning a Customer Net Promoter Score (NPS) of 69.
- Devised and implemented business plans for operational strategies, development, and maintenance.
- Formulated and deployed business transformation strategies to increase performance, profitability, and business growth.
- Developed the operational strategy for the buildout of two new lines of business (EV and solar).
- Responsible for compliance with the company's Standard Operating Procedures (SOP) to ensure reduced process lags by conducting a root cause analysis, which resulted in new processes to prevent bottlenecks.
- Engaged in interdepartmental coordination to improve business transactions through data analysis and the implementation of lean strategies. Developed and implemented operational policies and procedures to ensure organizational effectiveness.
Regional Service Director
Schneider Electric
Florham Park, NJ
01.2020 - 11.2021
- Managed the Northeast ASCO services group, consisting of 27 technicians and 2 managers, and four administrators.
- Developed and implemented operational strategies and objectives to ensure regional and national goal achievements (customer, company, employee).
- Contributed to national strategic planning regarding organizational structure, manpower development, and financial planning.
Power Service Manager
Schneider Electric
Horsham, PA
08.2016 - 12.2019
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed the district P&L, including revenue forecasting and backlog management of $14 million.
- Improved customer satisfaction ratings by listening to complaints, and finding appropriate solutions to problems.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Sales Service Engineer
Schneider Electric
Parsippany, NJ
09.2014 - 08.2016
- Nurtured connections with established customers to identify new needs, match offerings, and drive sales.
- Coordinated sales efforts with team members and departments, such as customer service and production, to orchestrate successful strategies.
Field Service Technician
Schneider Electric
, NJ
12.2009 - 09.2014
- Managed maintenance data records, and tracked maintenance and operating information for onsite reference.
- Performed onsite installation, modification, and maintenance of UPS multi-module systems, LV breakers, and solar inverters.
- Coordinated work between the team, other departments, subcontractors, and customers.
System Specialist
Siemens Building Technologies
Virginia Beach, VA
01.2007 - 01.2008
- Adjusted or modified HVAC DDC equipment to enhance equipment performance, or to respond to customer requests.
- Trained customers on the proper operation, maintenance, and safety of newly installed equipment.
- Communicated directly with equipment vendors for the return of defective parts.
Nuclear Electrician's Mate
US Navy
Norfolk, VA
08.2000 - 08.2006
- Managed testing, inspection, and maintenance of nuclear and non-nuclear systems.
- Led teams and delegated tasks to install, maintain, or repair electrical systems and wiring.
- Qualified Load Dispatcher and Switchgear Operator on board CVN-71.
Education
BBA - Business Administration, Operations Management
Naval Nuclear Power School
Schaumburg, IL10.2019
Nuclear Power Certificate - Nuclear Engineering
NNPTU
Ballston Spa, NY05.2001
Skills
- Strategic planning
- Customer relations
- Cross-functional team management
- Problem resolution
- Customer experiences
- Cross-cultural communications
- Organizational restructure and change
- Performance improvement
- Operations oversight
Timeline
General Manager
Resa Power Solutions
12.2023 - Current
Senior Director of Operations
SEAM Group
11.2022 - 07.2023
Regional Service Director
Schneider Electric
01.2020 - 11.2021
Power Service Manager
Schneider Electric
08.2016 - 12.2019
Sales Service Engineer
Schneider Electric
09.2014 - 08.2016
Field Service Technician
Schneider Electric
12.2009 - 09.2014
System Specialist
Siemens Building Technologies
01.2007 - 01.2008
Nuclear Electrician's Mate
US Navy
08.2000 - 08.2006
BBA - Business Administration, Operations Management
Naval Nuclear Power School
Nuclear Power Certificate - Nuclear Engineering
NNPTU
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