Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Marquez

Anchorage,AK

Summary

Dedicated and compassionate professional with experience at Catholic Social Services and RurAL CAP, excelling in crisis intervention and fostering a trauma-informed environment. Proven ability to enhance guest satisfaction through effective communication and teamwork. A diligent worker and fast learner, committed to ensuring safety and well-being for all residents and guests.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Resident Service Staff

RurAL CAP
05.2025 - Current
  • Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
  • Provided peer support, Safe and trauma informed environment, Weekly room inspections.
  • Monitor cameras, and Perimeter checks.
  • Participate in weekly guest activity.

Guest Service Staff

Catholic Social Services
09.2009 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Maintain all post, Monitor Guest, Delegate all duties, Receive and process all donations, providing trauma informed environment.
  • Provided for the general welfare, safety, and security of shelter guests,staff and facility.
  • Provided crisis intervention and de-escalation in accordance with provided training when necessary.
  • Provide and serve food for guest.


Education

GED -

Alaska Military Youth Academy
Anchorage, AK
01-2016

Skills

  • Compassionate
  • Multitasking
  • Reliability
  • Teamwork
  • Communication
  • Respectful and works well with others
  • Leaderships
  • Responsible
  • Diligent worker and fast learner
  • Strong empathy

Certification

CPR certification

De-escalate certification

Timeline

Resident Service Staff

RurAL CAP
05.2025 - Current

Guest Service Staff

Catholic Social Services
09.2009 - Current

GED -

Alaska Military Youth Academy

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Michael Marquez