Anthony Cerone
Plant City
Summary
A tenacious and unyielding individual willing to do whatever it takes to get the job done, both independently or as a team. Pursuing the opportunity to showcase skills learned through training to serve and protect the community.
Overview
2
2
years of professional experience
Work History
Customer Service Staff Member
Publix
12.2022 - 06.2025
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Trained new staff on customer service protocols and operational procedures for consistency.
- Cross-trained and backed up other customer service managers.
Education
Bachelor of Science - Business Management
University of South Florida
Tampa, FL05-2030
Skills
- Team Oriented
- Self Starter
- Persevering
- Adaptable
- Compassionate
- Resilient
- Integrity
- Diligent
- Goal Oriented
- Situational Awareness
Timeline
Customer Service Staff Member
Publix
12.2022 - 06.2025
Bachelor of Science - Business Management
University of South Florida