Maria Cardentey
Miami
Summary
Organized and motivated Biology student at FIU with strong teamwork and customer service experience. Seeking to apply communication and interpersonal skills to deliver high-quality support in a professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Staff Member
Publix
Miami
10.2025 - Current
- Resolved customer complaints professionally, enhancing customer satisfaction.
- Maintained accurate records of customer interactions and feedback to inform service improvements.
- Collaborated with team members to streamline store operations and improve service delivery.
- Operated the cash office, ensuring large cash transactions are handled properly.
- Recognized potential security risks or fraudulent activity within the store during shifts.
Casahier
Publix
Miami
07.2023 - 10.2025
- Delivered exceptional customer service, contributing to positive shopping experiences.
- Assisted customers with purchases and enrolled them in rewards program to encourage repeat business.
- Collected payments and provided accurate change.
- Restocked supplies and maintained organized checkout area for efficient transactions.
- Assisted customers with product inquiries and store navigation.
Education
High School Diploma -
Miami Coral Park Senior High School
Miami05-2026
Bachelor of Science - Biology Pre-med
Florida International University
Miami05-2026
Skills
- Strong customer service and patient-facing communication
- Ability to multitask in fast-paced, high-volume environments
- Organized with strong attention to detail
- Team-oriented with effective collaboration skills
- Proficient in English and Spanish
Certification
- BACE Certification (2025-Present)
Timeline
Customer Service Staff Member
Publix
10.2025 - Current
Casahier
Publix
07.2023 - 10.2025
High School Diploma -
Miami Coral Park Senior High School
Bachelor of Science - Biology Pre-med
Florida International University