Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Nutting

Tallahassee ,FL

Summary

Dynamic customer service professional with a strong work ethic and exceptional communication skills. Proven ability to enhance team performance and customer satisfaction through effective training and organization. Adapt at managing high-volume transactions while maintaining attention to detail and fostering a welcoming environment.

Overview

9
9
years of professional experience

Work History

Customer Service Staff Member

Publix Supermarkets Store
03.2020 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Understanding of Money Service laws and regulations and protecting customers (money orders, western unions, check cashing, gift cards, etc).
  • Have handled large amounts of money carefully and operated the cash office to ensure the safe balances every night.
  • Collaborated with team members to enhance service delivery processes.
  • Continuously providing premiere customer service to our customers and always welcoming them back.
  • Coordinating the front end and making sure everyone is efficiently working to provide our customers the experience they deserve, while maintaining a clean and smooth front end.
  • Handling returns

Assistant Customer Service Manager

Publix Supermarkets Store
05.2024 - 02.2025
  • Enhanced team skills through training and encouragement.
  • Managed scheduling for a workforce of more than 100 individuals.
  • Conducted interviews to select qualified candidates.
  • Supported department manager in various tasks.
  • Maintained open communication for team support.
  • Developed managerial and leadership skills.
  • Facilitated effective service to enhance customer satisfaction.
  • Ensured prompt and accurate handling of email communications.
  • Addressed complaints with empathy to ensure customer satisfaction.

Catering Consultant

Publix Supermarkets Store
01.2021 - 04.2023
  • Conducted wedding cake consultations to assist couples in selecting ideal cakes.
  • Coordinated orders for platters, desserts, meals, etc
  • Dynamically sold items to tailor customer celebrations
  • Executed precise and safe transportation of wedding cakes and food.
  • Structured workplace to guarantee fulfillment of customer orders with excellence.
  • Worked alongside the catering chefs and learned new techniques in the kitchen and while serving
  • Catered weddings, large events, celebrations of life’s, birthdays, etc.
  • Managed over 200 holiday orders to guarantee memorable family meals.
  • Conducted sales calls to inform businesses of catering services.
  • Served wine and meals during cooking school classes.
  • Conducted birthday cake orders, gender reveals, baby showers, etc.
  • Assisted various departments such as deli, bakery, and floral with handling large orders.

Food Service Worker

Twistee Treat Family Owned
02.2016 - 06.2020
  • Maintained cleanliness and safety in the workplace.
  • Ensured compliance with food safety standards.
  • Coordinated with colleagues to ensure swift order fulfillment in high-demand times.
  • Prepared efficiently for high-demand periods.
  • Performed regular cleaning and dishwashing tasks.
  • Operated a register and cash handling
  • Provided exceptional ice cream and food to enhance customer satisfaction.
  • Maintained high levels of sanitation in all areas.
  • Supported managers in completing tasks.
  • Ensured consistent stock of supplies.

Server

A.R. Frenches Pizzeria and Tavern
05.2018 - 08.2018
  • Supported grand opening by performing bar back duties.
  • Processed transactions efficiently using the register.
  • Mastered menu details to address customer inquiries.
  • Maintained cleanliness of the work environment and proper closure of the restaurant.
  • Organized and wrapped silverware for efficient service.
  • Provided support to dishwasher as needed.
  • Monitored customer needs to maintain an enjoyable atmosphere.
  • Collaborated with fellow servers during peak restaurant hours.

Education

Associate Of Arts - N/A

Pasco Hernando State College
Spring Hill, FL
05.2021

Skills

    Fast learner

    Highly dependable

    Organized

    Works well alongside others

    Great with training new team members

    Effective communication

    Attention to detail

    Quick and efficient during peak times

    Great customer service skills and making an enjoyable customer experience

    Can adapt in new environments

    Strong work ethic

    Time management skills

    Personable

Timeline

Assistant Customer Service Manager

Publix Supermarkets Store
05.2024 - 02.2025

Catering Consultant

Publix Supermarkets Store
01.2021 - 04.2023

Customer Service Staff Member

Publix Supermarkets Store
03.2020 - Current

Server

A.R. Frenches Pizzeria and Tavern
05.2018 - 08.2018

Food Service Worker

Twistee Treat Family Owned
02.2016 - 06.2020

Associate Of Arts - N/A

Pasco Hernando State College

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Morgan Nutting