Detail-oriented customer service professional with strong communication and problem-solving skills. Experienced in managing customer inquiries and supporting patients, ensuring a positive experience in fast-paced environments.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Customer Service Staff Member
Publix Grocery Store
Crawfordville
06.2022 - Current
Guided customers through product inquiries and store navigation, enhancing their shopping experience.
Maintained store cleanliness and organization throughout daily operations.
Resolved customer complaints with professionalism, leading to improved satisfaction.
Coordinated with team members to streamline workflow during busy periods, ensuring efficient service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Youth Soccer Referee
Medart Recreational Park
Crawfordville
12.2020 - Current
Clarified game regulations for players, coaches, and parents to ensure understanding and compliance.
Managed game flow by coordinating with assistant referees and timekeepers.
Mediated disputes between players and coaches, promoting sportsmanship and fair play.
Explained disputed calls to team members, parents, and guardians, fostering transparency and trust in officiating.
Chiropractic Therapy Assistant
Fiorini Chiropractic Center
Crawfordville
09.2023 - 03.2024
Administered electrical stimulation therapies, ensuring proper application of modalities like interferential stimulation to optimize therapeutic effects.
Assisted physical therapists in delivering tailored treatments to improve recovery outcomes for patients with various injuries and illnesses.
Monitored patient comfort levels during therapy sessions, adjusting treatments to enhance patient experience.
Communicated effectively with patients, addressing concerns and providing support.
Maintained cleanliness and organization of therapy spaces to ensure safety.
Prepared hot and cold packs according to physician orders.