Summary
Overview
Work History
Education
Skills
Timeline
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Madelynn Lanzi

Nashville,TN

Summary

Hard working and motivated Student Nurse looking for the opportunity to start my journey in Health Care prior to finishing LPN school. Dedicated to provide exceptional care to patients.

Overview

6
6
years of professional experience

Work History

Customer Service Staff Member

Publix
09.2019 - Current
    • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
    • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
    • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Responded to customer requests for products, services, and company information.
    • Collaborated with team members to improve overall service quality through shared knowledge and expertise.
    • Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
    • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
    • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
    • Cross-trained and provided backup support for organizational leadership.

Business Cooperative Education Student

Pasco County Schools
06.2020 - 06.2021
    • Provided administrative and secretarial support.
    • Answered phone calls and emails to provide information, inquiries, and provide direction to personnel.
    • Greet and checked in and out visitors and students.
    • Completed duties such as typing, photocopying and printing documents.
    • Sort, receive, and distributed mail.
    • Filed paperwork in appropriate areas.
    • Provided excellent communication with staff and kept administration informed of critical issues.

Education

Diploma - License Practical Nursing

Tennessee College Applied Technology
Nashville, TN
08-2024

High School Diploma -

Gulf High School
New Port Richey, FL
06-2022

Skills

  • Customer service
  • Team collaboration
  • Medication administration
  • Verbal and written communication
  • Privacy and confidentiality
  • Creative problem solving
  • ADL assistance
  • Decision-making
  • Compassionate and caring
  • Task prioritization
  • Medical terminology
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Patient assessments and Vitals

Timeline

Business Cooperative Education Student

Pasco County Schools
06.2020 - 06.2021

Customer Service Staff Member

Publix
09.2019 - Current

Diploma - License Practical Nursing

Tennessee College Applied Technology

High School Diploma -

Gulf High School

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Madelynn Lanzi