Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cole Cook

Orlando,FL

Summary


Experienced with handling diverse customer inquiries and resolving issues promptly. Utilizes effective communication to ensure customer satisfaction. Track record of problem-solving and delivering consistent, high-quality service.

Overview

9
9
years of professional experience

Work History

Customer Service Staff Member

Publix
11.2024 - Current
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Collaborated with team members to streamline checkout processes, reducing wait times for customers.
  • Assisted in maintaining store cleanliness and organization, contributing to a positive shopping environment.
  • Managed inventory levels by restocking shelves and ensuring product availability for customers.
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.

Custom Crate Builder and Moving Technician

Lux Moving Services
12.2022 - 10.2024
  • Constructed crates using hand tools and machinery, ensuring adherence to safety protocols.
  • Collaborated with team members to streamline crate assembly processes, enhancing workflow efficiency.
  • Trained new employees on proper crate building techniques and safety measures.
  • Inspected finished products for quality assurance, identifying defects and implementing corrective actions.
  • Performed advanced assemblies and disassemblies that were too complicated for moving companies.

Bartender/Server

Captain Jacks Family Buffet
08.2016 - 07.2022
  • Delivered excellent customer service by promptly taking orders and addressing guest inquiries.
  • Operated the only Cash register in the restaurant and gained lots of experience with handling money.
  • Coordinated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
  • Assisted in training new servers on menu items and restaurant procedures for effective service delivery.

Education

Bachelor of Civil Engineering - Civil Engineering

University of Central Florida
Orlando, FL

Associate of Arts - GA

Gulf Coast State College
Panama City, FL
08-2024

Skills

  • effective in team environments
  • commitment to continuous learning
  • Effective decision making
  • Customer-oriented mindset

Timeline

Customer Service Staff Member

Publix
11.2024 - Current

Custom Crate Builder and Moving Technician

Lux Moving Services
12.2022 - 10.2024

Bartender/Server

Captain Jacks Family Buffet
08.2016 - 07.2022

Bachelor of Civil Engineering - Civil Engineering

University of Central Florida

Associate of Arts - GA

Gulf Coast State College
Cole Cook