Michael Marsh
Chicopee,MA
Summary
Dynamic Outpatient Therapist at Preferred Behavioral Health with expertise in Cognitive Behavioral Therapy and exceptional communication skills. Successfully developed individualized treatment plans, enhancing patient outcomes and satisfaction. Proven ability to collaborate with healthcare professionals, ensuring comprehensive care for diverse mental health needs. Committed to fostering a supportive environment for clients.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Outpatient Therapist
Preferred Behavioral Health
Springfield, MA
08.2023 - Current
- Conducted assessments to diagnose mental health issues and developed treatment plans for clients
- Collaborated with psychiatrists and other healthcare professionals to provide comprehensive and holistic care
- Developed individualized treatment plans for 16 patients, utilizing psychosocial assessment data
- Facilitated weekly individual therapy sessions focused on various topics including anger management, substance abuse, and mental health
- Provided cognitive behavioral therapy directly to 16 patients through individual, family, and educational sessions
Dock Clerk
United States Postal Services
Springfield, MA
05.2020 - Current
- Distributed and dispatched all mail processed in the assigned work areas
- Implementing safety protocols, providing training to new dock clerks, and ensuring proper equipment
- Monitored inbounds trailers and assigning outbounds trips destinations
Outreach Coordinator
Brightside for Families and Children
Holyoke, MA
08.2019 - 10.2021
- Harvested insurance information from 20 patients per day while ensuring that all computerized patient forms were accurate and updated monthly
- Finding resources for housing, transportation and financial assistance
- Developed and led weekly in-home therapy session that decreased patient mental health symptoms
- Revitalized the patient records system, introducing electronic filing that saved 30 hours per month in record retrieval and ensuring 100% HIPAA compliance
- Developed and maintained relationships with patients and their families to ensure a high level of services and satisfaction
Employment Coordinator
Community Enterprises
Holyoke, MA
01.2017 - 07.2019
- Oversee a team of four college-aged interns per year
- Improved volunteer participation from an average of two events per year to five events per year
- Implemented students with developing their resume and job placement
- Utilized Microsoft Excel to track daily correspondence information
- Engaged community and local institutions partner with us to fund supplemental programs that support greater student achievement
- Developed outreach programs based on students’ needs and goals
Peer Support Specialist
HandzOn Inc
Springfield, MA
01.2015 - 12.2016
- Worked 1:1 with non-verbal clients to develop language, academic, social and self-help skills through the implementation of individualized instruction and behavior plans
- Conducted assessments and provide feedback to parents and schools
- Monitored students’ behavior throughout the day, after medication administration
- Supported clients with intellectual disabilities in maintaining employment in the community
Program Manager
Service Net
Springfield, MA
11.2010 - 11.2014
- Aid patients with insurance verification, obtaining pre-authorizations, and connecting them with necessary resources
- Supervised residential patients and demonstrate active listening to ensure their safety
- Making referrals for program residents for reentry back into the community
- Led weekly training to employees on state leave and disability laws
- Organized and facilitated individual, group and family therapy
Campus Police Internship
American International College
Springfield, MA
09.2011 - 05.2012
- Reduced reported incidents of theft by 5% in the designated patrol area through proactive patrolling
- Issued 5+ citations for parking violations, improving campus traffic flow and safety
- Successfully de-escalated and resolved 10 critical incidents, preventing injuries and property damage
- Meet and greet visitors, employees and contractors
Residential Supervisor
Mental Health Association, Inc
Springfield, MA
01.2004 - 10.2010
- Designed and delivered training programs for new counselors, resulting in a 20% increase in team productivity and efficiency within the second year
- Performed case management and approval of transfers and discharge
- Developed training sessions for new staff on agency policy, mission, and vision
- Facilitated monthly meetings for healthcare providers to discuss patient care strategies, leading to more cohesive care plans and a 10% decrease in duplicative treatments
- Coordinated care plans for over 20 patients with mental health conditions
Education
Doctor of Education (EdD) - Mental Health Counseling
American International College
Springfield, MA01.2021
Master of Science (MS) - Forensic Psychology
American International College
Springfield, MA01.2015
Campus Police Internship -
American International College
Springfield, MA05.2012
Bachelor of Science (BS) - Criminal Justice
American International College
Springfield, MA01.2012
Skills
- Electronic Health Record (EHR) systems
- Epic
- Cerner
- Cognitive Behavioral Therapy (CBT)
- Eye Movement Desensitization and Reprocessing (EMDR)
- Dialectical Behavior Therapy (DBT)
- Communication skills
- Analytical skills
- Interpersonal skills
- Collaborative work
- Time management
- Organizational skills
- SPSS
- Case Management
- Mental health diagnosis
- Collaboration with healthcare professionals
- Individual therapy
Affiliations
- Baking, cooking and going to the studio to sing.
Certification
- CANS certification
Timeline
Outpatient Therapist
Preferred Behavioral Health
08.2023 - Current
Dock Clerk
United States Postal Services
05.2020 - Current
Outreach Coordinator
Brightside for Families and Children
08.2019 - 10.2021
Employment Coordinator
Community Enterprises
01.2017 - 07.2019
Peer Support Specialist
HandzOn Inc
01.2015 - 12.2016
Campus Police Internship
American International College
09.2011 - 05.2012
Program Manager
Service Net
11.2010 - 11.2014
Residential Supervisor
Mental Health Association, Inc
01.2004 - 10.2010
Doctor of Education (EdD) - Mental Health Counseling
American International College
Master of Science (MS) - Forensic Psychology
American International College
Campus Police Internship -
American International College
Bachelor of Science (BS) - Criminal Justice
American International College
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