TYONNA EPPS
Buffalo
Summary
Compassionate Mental Health Professional and Educator with a strong commitment to fostering collaborative, supportive environments and delivering measurable results across diverse settings. Experienced in developing and implementing impactful training programs, crisis intervention, and providing mentorship to both clients and teams. Adept at utilizing trauma-informed care, emotional regulation techniques, and evidence-based practices to drive individual growth, well-being, and organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Therapist
Healing Our Parts
08.2024 - Current
- Provide individualized therapy to clients dealing with trauma, emotional regulation challenges, and personal growth goals
- Use evidence-based therapeutic techniques tailored to the unique needs of clients, particularly those overcoming emotional wounds from past experiences
- Support clients in fostering self-awareness, healing, and resilience through a compassionate, client-centered approach
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
Therapist
Maryland Wellness
08.2024 - Current
- Manage a caseload of 40 clients, providing individualized therapy addressing a variety of emotional, mental, and behavioral health challenges
- Build strong therapeutic relationships through evidence-based methods and client-centered care
- Support clients in achieving personal growth, well-being, and improved mental health outcomes
- Maintains detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
Adjunct Professor
Bryant & Stratton College
04.2024 - Current
- Educate and mentor students, developing critical thinking skills, and bridging academic learning with real-world experience
- Guide students in recognizing and applying theoretical concepts to practical scenarios
Interventionalist
Parents for Peace
04.2024 - 09.2024
- Worked with families of individuals exhibiting extremist behaviors or engaged in extremist activities
- Provided tailored interventions and guidance to families, helping them address and mitigate risks associated with radicalization
- Facilitated support groups for families and innocent bystanders of individuals who entered extremism, providing a safe space for shared experiences and emotional support
- Facilitated communication and emotional support to families navigating these challenging situations
988 National Program Coordinator
Volunteers of America Western Washington
12.2023 - 03.2024
- Supervised a team of 60 reports, ensuring compliance with contractual and accreditation standards
- Developed and presented training sessions on Collaborative Problem-Solving and Emotional Regulation in the Workplace for the 988 National Suicide Prevention Program
- Led the implementation of these training programs, fostering improved team dynamics and emotional resilience among staff
- Coordinated communication between stakeholders to ensure seamless operations and service delivery
988 Chat & Text Shift Supervisor
Volunteers of America Western Washington
06.2022 - 12.2023
- Led a team of 6 counselors, providing coaching and mentoring on crisis intervention, suicide prevention, and best practices
- Managed staff performance through regular reports, metrics, and 1:1 supervision sessions
Crisis Counseling Specialist
Crisis Services
01.2020 - 01.2022
- Selected to lead the pilot launch of a new Text and Chat Program for crisis intervention
- Provided immediate emotional support and coping techniques to individuals facing crises, trauma, or mental health challenges
- Worked with diverse populations, including individuals with mental health, behavioral, or substance abuse issues
Contract Specialist
Erie County Department of Mental Health
01.2019 - 01.2020
- Reviewed and managed contract agreements with over 200 local mental health service providers
- Maintained accurate and up-to-date records in an electronic database
- Conducted preliminary reviews of contract proposals to ensure compliance and accuracy
Legal Assistant Intern
Erie County Attorney's Office
12.2016 - 12.2017
- Assisted attorneys in preparing legal documents, conducting research, and managing case files
- Drafted and proofread legal documents, including memos, motions, and letters
- Supported attorneys with court preparation and client communications
- Scanned, converted, and organized records into electronic format with consistent naming convention.
Education
Master of Social Work -
Howard University
Washington, D.C.12-2023
Bachelor of Arts - Social Science - Legal Studies Interdisciplinary
University At Buffalo
Buffalo, NY01-2019
Associate of Applied Science - Paralegal Studies
Erie County College
Buffalo, NY01.2017
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Public Speaking
- Management & Supervision
- Training & Development
- Group Facilitation
- Electronic Health Record (EHR) Systems
- Crisis Management Software
- Data Analysis & Reporting Tools
- Crisis intervention
- Trauma-Informed Care
- HIPAA and Legal Compliance
- Quality Improvement
- Excellent Written and Verbal Communication
- Treatment Planning
Certification
- Licensed Master Social Worker (LMSW)
- Crisis Intervention Specialist Certification
- Trauma-Informed Care Training
Timeline
Therapist
Healing Our Parts
08.2024 - Current
Therapist
Maryland Wellness
08.2024 - Current
Adjunct Professor
Bryant & Stratton College
04.2024 - Current
Interventionalist
Parents for Peace
04.2024 - 09.2024
988 National Program Coordinator
Volunteers of America Western Washington
12.2023 - 03.2024
988 Chat & Text Shift Supervisor
Volunteers of America Western Washington
06.2022 - 12.2023
Crisis Counseling Specialist
Crisis Services
01.2020 - 01.2022
Contract Specialist
Erie County Department of Mental Health
01.2019 - 01.2020
Legal Assistant Intern
Erie County Attorney's Office
12.2016 - 12.2017
Associate of Applied Science - Paralegal Studies
Erie County College
Master of Social Work -
Howard University
Bachelor of Arts - Social Science - Legal Studies Interdisciplinary
University At Buffalo
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