Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Marshall

Dallas,TX

Summary

Driven Customer Support Representative with over 3 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.

Overview

7
7
years of professional experience

Work History

Field Technician

Ant Man Pest Control
Dallas, TX
03.2020 - Current
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Completed required treatment documentation while on-site and returned paperwork to office for processing.
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.

Floor Supervisor

King Soopers
Castle Pines, CO
06.2018 - 03.2020
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Reduced employee turnover with hands-on leadership and coaching.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.

Cold Caller

Five Oak Investment Group
Dallas, TX
10.2017 - 06.2018
  • Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
  • Recorded contact information of customers and potential customers in internal database.

Team Lead

Chic-Fil-A
Dallas, TX
01.2015 - 10.2017
  • Tracked receipts, employee hours and inventory movements.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Took on additional job duties during unexpected innflux of customer arrivals allowing team to complete all responsibilities in a timely effective manner.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

No Degree - Information Technology

Grand Canyon University
Phoenix, AZ

GED -

Plano West Senior High School
Plano, TX
12.2015

Skills

  • Customer Relations
  • Critical Thinking
  • Cultural Awareness
  • Decision Making
  • Attention to Detail
  • Interpersonal Skills

Timeline

Field Technician

Ant Man Pest Control
03.2020 - Current

Floor Supervisor

King Soopers
06.2018 - 03.2020

Cold Caller

Five Oak Investment Group
10.2017 - 06.2018

Team Lead

Chic-Fil-A
01.2015 - 10.2017

No Degree - Information Technology

Grand Canyon University

GED -

Plano West Senior High School

Similar Profiles

CREATE PROFILE
Michael Marshall