MICHAEL MARTINEZ
Pasadena
Summary
Results-driven sales professional seeking a sales position with a dynamic company employing proven expertise in identifying opportunities and growing the sales base. Strong problem-solving, influence and negotiation skills guarantee successful business-to-business sales and positive long-term customer relationships. A team player with a winning attitude and a passion for sales looking to make a significant contribution to your company. Multi tasker with the ability to adapt to a fluid environment. Qualified to operate and be trained on multiple pieces of industrial and office equipment. Intense eye when it comes to the safety of others and protection of assets.
Overview
24
24
years of professional experience
Work History
Account Manager
SAM BASSETT LUMBER
Houston, TX
07.2021 - Current
- Managed client accounts, ensuring timely delivery of products and services.
- Developed strong relationships with key clients, enhancing customer satisfaction and retention.
- Coordinated communication between clients and internal teams, streamlining project workflows.
- Oversaw contract negotiations, securing favorable terms for both clients and company.
- Led initiatives to improve service delivery processes, increasing operational efficiency.
- Trained junior staff on account management best practices and client engagement strategies.
- Analyzed market trends to identify opportunities for expanding client portfolios and services offered.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Consulted with businesses to supply accurate product and service information.
- Met existing customers to review current services and expand sales opportunities.
Sales Agent
Montalbano Lumber
Houston, TX
07.2019 - 06.2021
- Developed strong customer relationships to enhance sales and client retention.
- Delivered product knowledge training to new team members, improving service quality.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented effective sales strategies that increased overall market penetration.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
Filler Operator/Shell HLP
Shell HLP
Galena Park, Tx
10.2018 - 07.2019
- Use FMC to line up product tanks to filler. Filled drums/totes to customer specifications. Ensured accurate and timely paperwork completion. Operation of forklift loading and unloading finished product from multiple production lines.
- Qualified to run all packaging lines.
- Responsible for the safe operation of equipment and the safety of others.
- Trained as a Safety Champion ensuring the safety of workers and recognizing hazards within the plant.
Forklift Operator
Turner Construction
Pasadena, TX
01.2016 - 10.2018
- Operated forklifts to transport materials across warehouse floor efficiently.
- Conducted regular inspections to ensure equipment safety and compliance with regulations.
- Coordinated with team members to optimize inventory management and workflow processes.
- Trained new operators on safe handling procedures and equipment usage protocols.
Inside/Outside Sales Account Manager
CEDAR CREEK CORP
Houston, Tx
09.2011 - 12.2015
- Outside/inside sales to lumber yards selling the full product line including cedar, LP Smart Side, Allura fiber cement siding, commodity items, Trex decking, LP engineered wood products, glulam beams and industrial products. Managed 30-40 accounts calling on lumber yards south of Houston and the Houston area. Product manager for Engineered Wood products carried at our yard including inventory control, cycle counts, purchasing and logistics. Approximate EWP inventory value of 750k to 1mil per month.
Inside/Outside Sales Account Manager
ALAMO FOREST PRODUCTS
Houston, Tx
09.2008 - 09.2011
- Wholesale lumber sales to lumber yards in assigned territory. Product manager of the EWP division, including inventory control, cycle counts, purchasing and logistics.
Inside/Outside Sales Account Manager
ALLPAN/SEIDEL
Houston, Tx
02.2002 - 09.2008
- Product manager and sales of Engineered Wood Products and Simpson Strongtie products to lumber yards and contractors. All purchasing and sales.
Education
Diploma -
SAM RAYBURN HIGH SCHOOL
Pasadena, Tx01-1988
Skills
- TWIC card
- Purchasing
- Product management
- Inventory control
- Account management
- Wholesale sales
- Retail sales
- Computer literate
- Team player
- Forklift Site Certified at all locations
- Problem solving
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Goal oriented
- Relationship building and management
- Sales development
- Account oversight
- Issue resolution
- Client relationship building
- Networking skills
- Documentation and reporting
- Goals and performance
- Sales reporting
- Upselling
- Operations
- Account servicing
- Marketing
- Territory management
- Overcoming objections
- Order management
- Sales expertise
- Vendor management
- Order processing
- Persuasive negotiations
- Sales techniques
- Sales tactics
- Internet savvy
Timeline
Account Manager
SAM BASSETT LUMBER
07.2021 - Current
Sales Agent
Montalbano Lumber
07.2019 - 06.2021
Filler Operator/Shell HLP
Shell HLP
10.2018 - 07.2019
Forklift Operator
Turner Construction
01.2016 - 10.2018
Inside/Outside Sales Account Manager
CEDAR CREEK CORP
09.2011 - 12.2015
Inside/Outside Sales Account Manager
ALAMO FOREST PRODUCTS
09.2008 - 09.2011
Inside/Outside Sales Account Manager
ALLPAN/SEIDEL
02.2002 - 09.2008
Diploma -
SAM RAYBURN HIGH SCHOOL