Michael Mathis
Jacksonville,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
CVS Health Inc.
08.2023 - Current
- Assisted insurance members in obtaining prior authorizations and exceptions for prescription drug plans
- Provide a professional and educational experience for all insurance members
- Maintained a monthly newsletter for department
- Administered and coordinated prescription refills, requests, and overrides.
Intramural Supervisor
UCF Intramural Sports
08.2021 - 05.2023
- Managed a team of officials to ensure the safety of 40+ player participants over multiple 8-week periods
- Monitor all games and resolve any issues that arise with employees and patrons alike
- Administered first aid when needed and coordinated EMS services.
Games Operator
HB Leisure at Sea World Park
02.2020 - 03.2020
- Generated over $700 daily for the park while operating various games and vendor events
- Influenced the crowd to play games and be energetic throughout their stay
- Delivered excellent customer service to patrons of the park.
Track Operator
K1 Speedway
08.2019 - 02.2020
- Provided a fun and exhilarating experience for all customers and ensured their safety while on the track.
Park Lead
Urban Air
08.2018 - 08.2019
- Maintained a safe and fun environment for all team members and customers
- Resolving all problems that customers may have in the most efficient way possible
- Supervised and trained associates.
Education
B.S Neuropsychology -
University of Central Florida
Orlando, Florida05.2023
A.A General Studies -
Valencia College
Orlando, Florida12.2020
Skills
- Customer relationship management
- Superb de-escalation and cooperation skills
- Adobe - Certified in three Adobe products
- Excel - Data Analysis
- Public Speaking - Hosted multiple public forums
- CPR and AED - January 2022
- Adobe Dreamweaver - May 2017
- Adobe Photoshop - May 2015
- Adobe Premiere Pro - May 2016
Volunteer Experience
- Alpha Kappa Psi Business Fraternity, Vice President of Diversity, Equity, and Inclusion, Promoting and engaging in activities, policies, and procedures dealing with Diversity, Equity, and Inclusion., Organized a Woman's Sanitation product drive., Facilitated a market to showcase diverse business.
- Hopewell Church, Vice President of the youth council, Conducted weekly faith-based activities for youth., Pioneered new music track for youth to listen for enjoyment.
- Avila University Football Team, Freshman Team Captain, Unified the team to maintain good spirits in pursuit of a common goal., Uplifted team morale using meetings and activities.
Timeline
Customer Care Representative
CVS Health Inc.
08.2023 - Current
Intramural Supervisor
UCF Intramural Sports
08.2021 - 05.2023
Games Operator
HB Leisure at Sea World Park
02.2020 - 03.2020
Track Operator
K1 Speedway
08.2019 - 02.2020
Park Lead
Urban Air
08.2018 - 08.2019
B.S Neuropsychology -
University of Central Florida
A.A General Studies -
Valencia College