Michael Mathis

• Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Optimized system performance, conducting routine checks and addressing potential issues before escalation.
• Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
• Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
• Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
• Delivered end-user training on new technologies, increasing adoption rates among employees.
• Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
• Enhanced network security with regular vulnerability assessments and prompt patch installations.
• Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
• Managed high levels of call flow and responded to technical support needs.
• Installed and configured operating systems and applications.

• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Kept clients engaged in social networks and communities for personal health and growth.
• Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.

Working on computer maintenance and Gps locations for the Bud McCorkle, also did some lie dection.