Michael May
Muncie
Summary
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
5
5
years of professional experience
Work History
Agency Commissions Team Leader
Delaware Life
02.2023 - Current
- Lead a team of six commission representatives and four commissions call center individuals to make sure all compensation is accurately accounted for and questions are answered.
- Responsible for cash clearing account that paid out over $239 million in 2024.
- Collaborate with other department leaders to establish shared goals and ensure alignment across teams.
- Streamline workflows for increased efficiency, reducing turnaround times for critical tasks.
- Programs used in day-to-day: PowerBI, Sigma, Zendesk, JIRA, Confluence, Outlook, Excel, Salesforce, Smartpayables.
Warehouse Supervisor
Allios
12.2021 - 02.2023
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced supplier relationships through effective communication and collaboration, resulting in improved delivery times and product quality.
Claims Adjuster
Progressive Insurance
06.2021 - 11.2021
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents.
Claims Intern
Progressive Insurance
06.2020 - 06.2021
- Gained a comprehensive understanding of insurance policies, enabling accurate coverage assessments during claim evaluations.
- Filled in for OOO reps throughout the state to keep their claims files up-to-date.
Education
Bachelor of Science - Risk Management & Insurance
Ball State University
05-2021
Master's Degree - Data Science
Ball State University
07.2026
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Work Planning and Prioritization
- Analytical thinking
- Quality improvement
- Daily workflow improvement
- Process improvement
- Cash handling
- Complaint resolution
- Call center operations
Accomplishments
Achieved the CPCU designation in February of 2025. Have obtained many other industry wide designations including AIDA, ALMI, ASRI, ACS and the Certified in Cybersecurity designation from ISC2.
Timeline
Agency Commissions Team Leader
Delaware Life
02.2023 - Current
Warehouse Supervisor
Allios
12.2021 - 02.2023
Claims Adjuster
Progressive Insurance
06.2021 - 11.2021
Claims Intern
Progressive Insurance
06.2020 - 06.2021
Bachelor of Science - Risk Management & Insurance
Ball State University
Master's Degree - Data Science
Ball State University
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