Michael McAfee
Summary
Dedicated IT professional with six years of experience supporting government IT infrastructure, specializing in Microsoft O365 within Windows 10 and 11 environments. Skilled in system administration, hardware/software troubleshooting, network infrastructure, and cybersecurity practices. Adept at working with a wide range of IT systems, including laptops, desktops, servers, switches, and routers. Strong leadership experience from military service, managing teams and handling database operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PC Technician
Allyon
01.2020 - Current
- Provide IT support for the U.S
- Army Corps of Engineers (USACE), troubleshooting and maintaining Windows 10 and 11 systems
- Support and maintain laptops, desktops, servers, switches, and routers, ensuring optimal network performance
- Assist with AESS vulnerabilities, security updates, and system refreshes
- Lead equipment refresh projects across Memphis and Vicksburg districts, upgrading critical IT infrastructure
Help Desk Specialist
Strategic Data Systems
01.2018 - 01.2019
- Provided Tier 1 and Tier 2 support for U.S
- Navy personnel, troubleshooting software, hardware, and network issues
- Created and managed service tickets, ensuring prompt resolution of IT-related problems
- Assisted in the administration of Microsoft O365 and Active Directory for user account management
Fire Control Sergeant, Database Operator & Team Supervisor
Tennessee Army National Guard
- Operate and manage field artillery databases, ensuring accurate data for mission-critical operations
- Supervise up to eight soldiers, overseeing daily tasks and training
- Maintain secure communication systems and IT infrastructure in military operations
Education
CompTIA IT Fundamentals, CompTIA Network+, CompTIA Security+ (In Progress)
Tech 901
Skills
- Windows 10 & 11 Support
- Microsoft O365 Administration
- Active Directory Management
- Windows Server 2019
- AESS Vulnerability Mitigation
- HP & Lexmark Printers / Print Servers
- Hardware Troubleshooting (Laptops, Desktops, Servers)
- Network Support (Switches & Routers)
Websites
Certification
- CompTIA A+
- CompTIA Security+ (In Progress)
Projects And Achievements
- Led refresh projects for laptops, desktops, switches, and routers across USACE’s Memphis and Vicksburg districts.
- Assisted in securing IT systems by addressing AESS vulnerabilities and implementing necessary patches.
- Provided IT support in high-pressure environments, ensuring seamless operations for government agencies and military units.
Timeline
PC Technician
Allyon
01.2020 - Current
Help Desk Specialist
Strategic Data Systems
01.2018 - 01.2019
Fire Control Sergeant, Database Operator & Team Supervisor
Tennessee Army National Guard
CompTIA IT Fundamentals, CompTIA Network+, CompTIA Security+ (In Progress)
Tech 901