John Hill
Houston,Texas
Summary
Desktop support professional delivering onsite repair, imaging, and user support while closing 60+ tickets per month across enterprise environments. Configures Windows 11, Microsoft Office 365, and Active Directory, while resolving hardware, application, and access issues that keep users productive. Supports preventive maintenance and clear end-user communication to maintain reliable service delivery.
Overview
34
34
years of professional experience
Work History
PC TECHNICIAN
Elior North America / Robert Half
Houston, Texas
06.2026 - 09.2026
- Executed onsite PC repairs, managed parts replacement, negotiated service pricing, and resolved customer hardware issues.
- Coordinated on-site visits within 50-mile range to manage client communication and service organization throughout engagements.
- Managed up to 5 open requests simultaneously by prioritizing tickets and resolving issues within 3 hours of arrival on site.
- Assessed 60+ machines to plan and implement software and hardware upgrades, including Windows 11 and Microsoft Intune deployments.
- Evaluated 60+ machines to plan and execute software and hardware upgrades, including Windows 11 and Microsoft Intune deployments.
- Diagnosed and resolved hardware and software issues to improve system performance.
A/V TECHNICIAN
Informational Union of Operational Engineers / Robert Half
Houston, TX
05.2026 - Current
- Monitored AV uptime across live feeds to ensure broadcast and presentation quality.
- Support event coordinators, presenters, and clients by translating production needs into smooth technical execution.
- Supported event coordinators, presenters, and clients by translating production needs into seamless technical execution.
- Troubleshoot workstation and AV equipment issues using Windows 11, Active Directory, and Microsoft Intune support tasks.
- Troubleshot workstation and AV equipment issues to maintain operational readiness using Windows 11, Active Directory, and Microsoft Intune.
- Perform preventive maintenance, endpoint deployment, and work order follow-up through ServiceNow Ticketing System.
DESKTOP SUPPORT TECHNICIAN
Eagle’s Trace / TekSystems
Houston, Texas
06.2025 - 11.2025
- Resolved 20 support tickets per shift through onsite troubleshooting, installation, and repair of desktop systems.
- Managed Active Directory account creation, permissions, security policies, and user lifecycle tasks.
- Configured Windows Server 2016 and Office 365 environments, performing imaging, system rebuilds, and deployment for consistent builds.
- Configured network printing environments and directory structures to ensure reliable access and optimal performance.
- Conducted preventive maintenance, proactively monitored systems, and documented service outcomes to drive continuous improvement.
- Developed strong relationships with end users through effective communication, adherence to safety protocols, and commitment to customer service.
DESKTOP SUPPORT
CHI St. Luke’s Health / F2Onsite
Lake Jackson, Texas
04.2025 - 07.2025
- Supported desktops, laptops, printers, phones, networking devices, and medical support systems across healthcare facilities.
- Supported desktops, laptops, printers, phones, networking devices, and medical support systems across healthcare facilities, ensuring seamless operations and user access.
- Managed ServiceNow ticketing, prioritized work orders, and closed incidents across onsite healthcare facilities.
- Delivered field service coverage across multiple sites, coordinating travel and maintaining operational readiness to ensure continuity of service.
- Communicated regularly with medical staff and leadership to enhance user confidence and optimize service experience.
DESKTOP SUPPORT
Memorial Hermann Hospital / Insight Global
Houston, Texas
06.2024 - 11.2024
- Supported 600+ users across multiple operational departments, delivering rapid onsite and remote desktop support to enhance user satisfaction.
- Managed Windows 10 to Windows 11 migration and Office 365 transitions for hospital workstations.
- Maintained SLAs by resolving incidents promptly and consistently exceeding response expectations.
- Maintained SLAs by promptly resolving incidents, consistently exceeding response expectations to ensure operational continuity.
- Used ServiceNow Ticketing System to prioritize work orders and track onsite technical support across multiple locations.
- Conducted preventive maintenance, health checks, and configuration validation to reduce interruptions and sustain uptime.
- Communicated effectively with non-technical users during travel-based support visits, fostering confidence and satisfaction in technical assistance.
DMV FIELD TECHNICIAN
Texas Department of Motor Vehicles / Insight Global
Austin, Texas
08.2023 - 02.2024
- Delivered professional onsite support, maintaining proactive communication and a strong customer experience throughout field work.
- Coordinated deployment schedules with site leadership, project coordinators, and technical teams to ensure timely installations.
- Delivered onsite support while maintaining proactive communication, enhancing customer satisfaction throughout field work.
- Documented field activities to provide clear records for installations, service actions, and follow-up work.
- Documented field activities accurately, maintaining clear records for installations, service actions, and follow-up work.
- Followed safety practices consistently while supporting secure, reliable operational technology environments.
DESKTOP SUPPORT
CHAMPIONX / Insight Global
Sugar Land, Texas
07.2022 - 07.2023
- Managed HP hardware deployment, imaging, device enrollment, and asset control for enterprise desktop support.
- Resolved 20 service tickets per sprint, enhancing support across headquarters, labs, and production endpoints.
- Performed preventive maintenance, hardware diagnostics, and incident resolution to keep endpoints stable and business-ready.
- Performed preventive maintenance and hardware diagnostics to ensure endpoint stability and readiness for business operations.
- Maintained SLA compliance and KPI reporting, facilitating effective communication and support for site coordination and end users.
TECHNICAL SUPPORT
Houston Independent School District
Houston, Texas
05.2022 - 07.2022
- Resolved 15 support tickets daily by troubleshooting issues, prioritizing tickets, and providing end user support to enhance user satisfaction.
- Delivered desktop support for Windows 11 endpoints, applying hardware diagnostics, reimaging, and endpoint deployment.
- Supported Active Directory and Microsoft Intune tasks to restore access, manage devices, and streamline incident resolution.
- Managed ServiceNow Ticketing System work orders by clearly communicating updates and coordinating onsite technical support to ensure timely resolution of staff requests.
CENSUS FIELD SUPERVISOR
United States Census Bureau
Houston, Texas
04.2020 - 10.2020
- Resolved 50% of escalated cases by utilizing guidance, experience, and supervisor input to address complex issues.
- Monitored field performance against bureau and sponsor standards, addressing gaps in coverage and execution.
- Monitored 15 field issues weekly and guided representatives through survey procedures, resource materials, and prior training.
- Monitored field performance against bureau and sponsor standards, identifying and addressing coverage and execution gaps.
- Coached representatives on survey parameters and response patterns to enhance accuracy in interviews.
- Reviewed time and expense records for field staff and followed up on discrepancies.
- Escalated unusual problems to the supervisor and used survey resources to support consistent decisions.
HARDWARE/SOFTWARE TEST ENGINEER
Hewlett-Packard Enterprise / KForce
Houston, Texas
04.2018 - 04.2020
- Built complex testing environments for hardware validation, automation testing, environmental stress checks, and system reliability analysis.
- Developed complex testing environments for hardware validation, automation testing, environmental stress checks, and system reliability analysis, ensuring robust test coverage.
- Validated 20 hardware builds per test cycle across servers, boards, firmware, BIOS, and operating systems.
- Analyzed failures and documented findings, recommending improvements that enhanced product performance and reliability.
- Authored technical procedures and reports translating test results into actionable guidance for engineering and operations teams.
- Supported performance standards, safety standards, and quality expectations while providing consistent technical support across teams.
RELIABILITY ENGINEER
Hewlett-Packard Enterprise
Houston, Texas
03.1993 - 08.2017
- Conducted root cause analyses on HPI laptops utilizing FTIR, Nikon CTV160 CT scan X-ray, Keyence microscope, and Visual Basic-driven Adept Robot tools to identify underlying issues.
- Exposed systems to mechanical, electrical, and environmental stress, then analyzed performance and recommended design improvements.
- Performed root cause analyses on HPI laptops using FTIR, Nikon CTV160 CT scan X-ray, Keyence microscope, and Visual Basic-driven Adept Robot tools.
- Supported engineering teams with electronic systems testing for GenRad in-circuit test fixture build and setup.
- Repaired SMT boards on HP system boards, applying hardware diagnostics to restore component-level functionality.
- Managed production-floor workload, scheduled job streams, and submitted parameter details to keep test operations organized.
- Coordinated site activities and preventive maintenance for test operations, resolving equipment issues to ensure uninterrupted workflow.
Education
Bachelor of Science - Electrical Engineering
Prairie View A&M University
Prairie View, TX05-2027
Associate of Applied Science - Computer Information Technology
Lone Star College
Houston, Texas01-2013
Skills
Proficient in Windows 11
Active Directory administration
Intune administration
ServiceNow incident resolution
Desktop technical support
Technical hardware diagnostics
Endpoint deployment
Remote problem-solving
Preventive equipment maintenance
Site project management
Proficient ticket prioritization
Service agreement oversight
Incident response management
Work order management
User assistance
Timeline
PC TECHNICIAN
Elior North America / Robert Half
06.2026 - 09.2026
A/V TECHNICIAN
Informational Union of Operational Engineers / Robert Half
05.2026 - Current
DESKTOP SUPPORT TECHNICIAN
Eagle’s Trace / TekSystems
06.2025 - 11.2025
DESKTOP SUPPORT
CHI St. Luke’s Health / F2Onsite
04.2025 - 07.2025
DESKTOP SUPPORT
Memorial Hermann Hospital / Insight Global
06.2024 - 11.2024
DMV FIELD TECHNICIAN
Texas Department of Motor Vehicles / Insight Global
08.2023 - 02.2024
DESKTOP SUPPORT
CHAMPIONX / Insight Global
07.2022 - 07.2023
TECHNICAL SUPPORT
Houston Independent School District
05.2022 - 07.2022
CENSUS FIELD SUPERVISOR
United States Census Bureau
04.2020 - 10.2020
HARDWARE/SOFTWARE TEST ENGINEER
Hewlett-Packard Enterprise / KForce
04.2018 - 04.2020
RELIABILITY ENGINEER
Hewlett-Packard Enterprise
03.1993 - 08.2017
Associate of Applied Science - Computer Information Technology
Lone Star College
Bachelor of Science - Electrical Engineering
Prairie View A&M University