Mohammad Safa Azizi
Sacramento,USA
Summary
Motivated and persevering IT specialist with over 5 years of experience maintaining a wide range of computer systems and diagnosing and resolving hardware and software issues. Transitioning from a fast-paced technical support environment, with a strong focus on troubleshooting complex problems and enhancing user experience. Skilled in management, report writing, and delivering lectures. Seeking to leverage these transferable skills in a new and dynamic field.
Bachelor’s degree in Economics (2017), Associate Degree in Information Technology, and CompTIA A+ certified.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PC Technician
Apple Inc
08.2024 - Current
- Run software diagnostic tools to test and optimize system performance
- Analyze software test logs to identify and troubleshoot failed components
- Apply electronic troubleshooting techniques to diagnose and resolve system issues
- Disassemble, repair, and reassemble desktops and laptops using hand tools
- Create and maintain Excel spreadsheets for tracking and documentation purposes
Technician
Solar 4 America
01.2023 - 08.2023
- Work with difference machineries for the purpose of productions
- Perform other tasks and duties as assigned by the supervisor
Manager
IQ Academic Center
09.2021 - 06.2022
- Manage stationary stocks and office equipment is constantly supplied to facilitate operations
- Prepare minutes of meeting as required
- Perform other tasks and duties According to the office affairs and regulations
IT Support
Ministry of Interior / US Army project
04.2017 - 08.2017
- Provided technical support/configurations for LAN/WLAN/WAN infrastructure including routers, switches, DNS, network monitoring systems, VoIP, and VTC services for sites and customers
- Diagnosing & resolving hardware, software & end users’ support
- Configuring and managing backup & restore procedures
- Installing and configuring computer hardware system and IT software
Education
Bachelor - Business Administration
Kabul University
01.2017
Associate Degree in Information Technology - Information Technology
Afghanistan Technical Vocational Institute (ATVI)
01.2015
Certificate - Job Readiness Training
IRC
California, US12-2022
Skills
- Computer Skills:
- Proficient in Windows 11 and macOS Sequoia
- Experienced with Microsoft Office 2021
- Skilled in Graphic Design and Adobe Photoshop
- Software installation, configuration, and updates
- Computer assembly, hardware installation, repair, and upgrades
- Printer setup and troubleshooting
- Network configuration and wireless networking
- System diagnostics, data recovery, and backup management
- Languages:
- Dari (Native)
- Pashto (Fluent)
- English (Fluent)
- Urdu (Proficient)
Certification
- CompTIA A+ Oct - Dec 2023 GLAD Technology Sacramento, CA
- Network + Aug 2019 ZOOM BYTE institute Kabul, Afghanistan
Timeline
PC Technician
Apple Inc
08.2024 - Current
Technician
Solar 4 America
01.2023 - 08.2023
Manager
IQ Academic Center
09.2021 - 06.2022
IT Support
Ministry of Interior / US Army project
04.2017 - 08.2017
Bachelor - Business Administration
Kabul University
Associate Degree in Information Technology - Information Technology
Afghanistan Technical Vocational Institute (ATVI)
Certificate - Job Readiness Training
IRC
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