ROBERT KYLE STEWART
Burnet,TX
Summary
Professional IT specialist with strong background in troubleshooting, hardware maintenance, and software installation. Known for effective collaboration and adaptability, ensuring seamless team operations and achieving results. Skilled in network configuration, technical support, and customer service. Reliable and responsive to evolving technical needs.
Overview
34
34
years of professional experience
Work History
PC Technician
Burnet CISD
07.2022 - Current
- Conduct routine maintenance and system upgrades to ensure optimal performance.
- Diagnose and troubleshot problems, repairing, and restoring machines to peak performance for teachers, students and district personnel.
- Implement troubleshooting protocols to enhance client satisfaction and efficiency.
- Train new technicians on best practices in PC repair and customer service.
- Reduce downtime by performing routine maintenance on computer systems, ensuring optimal functioning.
- Establish strong relationships with teachers and district staff through clear communication and consistent follow-up regarding any ongoing technical concerns.
- Run copper and fiber optic cable network lines for network expansion, upgrades, and cameras. Install security cameras for schools.
Tech Support Specialist
Leander ISD
08.2020 - 06.2022
- Ensured that the secondary campus technologists have mLISD equipment available for issue to students and staff.
- Supported all secondary campuses by repairing, reimaging, cleaning, refurbishing and maintaining mLISD laptops. Earned 30+ Lenovo technology certifications.
IT Support Technician
Locke Lord LLP
11.1999 - 07.2020
- Collaborated with the IT department on upcoming projects, department goals and solutions for various technology issues.
- Provided technical support for hardware, software, and printer issues, enhancing user productivity and satisfaction.
- Provided help desk support on a rotational basis.
- Maintained accurate inventory of IT equipment.
- Facilitated video conference set-ups.
- Assisted the office manager with facilities related tasks such as electrical, plumbing and general office maintenance.
- Collaborated with building engineers and outside service providers.
- Trained new hires on the firm’s computer software systems.
- Ensured office security and safety by maintaining door security systems and serving as both fire marshal and first responder to emergencies.
- Assisted office manager with office relocations by moving furniture and technology.
Hardware Engineer
Accelerated Christian Education
11.1996 - 11.1999
- Built desktops from component level for over 400 employees.
- Problem solved and repaired computer hardware and printer issues.
- Collaborated with team members for technology issues and rollouts of new systems.
- Served as backup for telecommunications.
- Worked with vendors and accounting department to purchase computer components.
Corporal
United States Marine Corps
05.1991 - 05.1999
- Supervised over 40 Marines as Class Commander in communications school.
- Supervised over 20 Marines as Radio Chief at Fox Btry. 2/14 Artillery.
- Held secret clearance for managing crypto gear.
- Created schedules for communication section.
- Maintained, signed out and managed the Company’s communication equipment.
Education
Oklahoma Baptist University
Shawnee, OKundefined
Texas State University
San Marcos, TXSkills
- Problem solving skills
- Positive interpersonal skills
- Customer service skills
- Hardware repair
- Project management
- Performance optimization
- Computer assembly
- Printer troubleshooting
- Desktop technical support
Timeline
PC Technician
Burnet CISD
07.2022 - Current
Tech Support Specialist
Leander ISD
08.2020 - 06.2022
IT Support Technician
Locke Lord LLP
11.1999 - 07.2020
Hardware Engineer
Accelerated Christian Education
11.1996 - 11.1999
Corporal
United States Marine Corps
05.1991 - 05.1999
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Texas State University
Oklahoma Baptist University
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