Erin Edward
Humble,TX
Summary
Current student working toward degree in area of study seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Willing to take on any task to support team and help business succeed. Offers strong skills and skill abilities. Warehouse organization truck loading and unloading customer packing materials sorting critical thinking work planning Microsoft Word customer service social skills teamwork problem solving patience effective student committed to learning, developing autonomous or collaborative environments working independently and collaborating with superior performance in both projects. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help achieve company goals!
Overview
9
9
years of professional experience
Work History
PC Technician
Robert Half
10.2023 - 12.2023
- Troubleshot and resolved technical issues related to operating systems, software applications and networking equipment.
- Performed preventive maintenance on computers by running system diagnostics tests.
- Identified potential hardware and software conflicts and implemented corrective action plans accordingly.
- Resolved printer-related issues by troubleshooting both the printer itself and associated connections.
- Replaced defective components such as circuit boards, power supplies and cooling fans on PCs.
- Enhanced system performance by troubleshooting and resolving hardware and software issues.
- Streamlined workflow for clients by setting up and configuring computer systems, networks, and peripherals.
- Maintained a high level of customer satisfaction with timely resolution of technical issues.
- Optimized PC security by installing antivirus software and implementing best practices for data protection.
- Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Utilized excellent interpersonal and communication skills to build positive relationships with customers.
- Collaborated with team members to deliver consistent and outstanding customer support.
- Streamlined repair processes for increased efficiency and reduced turnaround time on projects.
- Provided technical assistance over phone or in person when needed.
- Oversaw equipment procurement, installation, maintenance and disposal tasks.
- Monitored, tracked and documented service support activity to assist future problem resolution.
Warehouse Associate
Amazon
10.2022 - 06.2023
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Handled hazardous materials safely following prescribed regulations.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Imaging Specialist
Access
04.2022 - 10.2022
- Performed imaging and digital scanning of documents, photographs, and other media.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Supported end-user access requirements by establishing compliant systems and effective access policies.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Oversaw creation, routing and data input of bills of materials, ECOs, ECRS, and ISO documents.
- Utilized software to scan and clean up project documents.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Improved image quality by utilizing advanced imaging techniques and software tools.
- Enhanced workflow efficiency with proper organization and management of digital assets.
Material Handler
Federal Express
01.2021 - 03.2022
- Inspected incoming materials for defects and compliance to uphold strict quality assurance.
- Unloaded multiple trucks per day, staging items for storage or immediate use.
- Transported material in and out of warehouse using forklift and other equipment or vehicles.
- Worked in a fast pace environment.
- Sorted different packages.
- Worked 20-35 hours shifts.
- Pull the cans with the freight to the planes and trucks.
- Scan packages.
- Upload cans to trucks/planes.
- Put can/code numbers into the computer system.
- Drive vehicle tugs from the buildings to the planes.
- Worked topside of the planes.
- Worked the abk of the planes.
- Streamlined warehouse processes by implementing effective material handling techniques and procedures.
Package Handler
ManpowerGroup
01.2020 - 01.2021
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Assistant Teacher
Primrose School of Atascocita
01.2016 - 01.2020
- Worked 8-16 hours shifts.
- Created classroom environment conducive to learning.
- Oversaw small student groups to promote safety, minimize injury and meet developmental needs.
- Participated in staff meetings, and abided by instructional and safety standards.
- Set up materials and equipment to help prepare for lessons.
- Developed good relationships with students and staff to promote trust.
- Developed, planned and prepared classroom activities.
- Kept classroom clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials; like pencils, paper, and crayons.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Provided individualized instruction to students who needed additional assistance.
- Helped maintain a safe and orderly learning environment.
- Boosted children's social skills development through group play, interactive games, and role-playing activities.
Team Member
Whatabuger
01.2015 - 01.2018
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Prepared reports on sales activities, customer feedback, and inventory status.
Warehouse Associate
Amazon
05.2016 - 08.2016
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Assisted in loading finished goods onto delivery vehicles as required.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
Education
High School Diploma -
North Shore Senior High School
Houston, TX06-2015
Bachelor of Science - Child and Family Development
Texas Southern University
Houston, TXSkills
- Performance Optimization
- Software Updates
- Hardware Repair
- Software Configuration
- Time Management
- Picking and Processing
- Read Comprehension
- Material Handling
- Complex Problem-Solving
- Software Installation
- Performance Optimization
- Hardware Upgrades
- Child Development
- Classroom Organization
- Computer Skills
- Special Education Support
- Curriculum Planning
- Health and Safety
- Age-Appropriate Activities
- Student Engagement
- Behavior Modeling
- Supplementary Instructions
- Faculty Collabration
Languages
English
Full Professional
Timeline
PC Technician
Robert Half
10.2023 - 12.2023
Warehouse Associate
Amazon
10.2022 - 06.2023
Imaging Specialist
Access
04.2022 - 10.2022
Material Handler
Federal Express
01.2021 - 03.2022
Package Handler
ManpowerGroup
01.2020 - 01.2021
Warehouse Associate
Amazon
05.2016 - 08.2016
Assistant Teacher
Primrose School of Atascocita
01.2016 - 01.2020
Team Member
Whatabuger
01.2015 - 01.2018
High School Diploma -
North Shore Senior High School
Bachelor of Science - Child and Family Development
Texas Southern University
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