Michael Mcallister
Delaware,OH
Summary
Accomplished Project Manager offering 4 years of experience in telecom industry. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
8
8
years of professional experience
Work History
Technical Project Manager 2
Lumen Technologies
04.2023 - 11.2023
- Communicated project plans and progress to key stakeholders and project contributors.
- Partnered with project team members to identify and quickly address problems.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
Technical Project Manager 1
CenturyLink
03.2020 - 04.2023
- Create and maintain several reports that ranged from Directo/VP level use to standard employee use.
- Provided daily, weekly and monthly reports to show production, and money value of work completed.
- Required reports involve daily, weekly, and monthly builds
- Train peers on reporting functions and provide needed excel support. As well as train other in excel and building reports.
- Updated customers and senior leaders on progress and roadblocks.
Provisioning Technician 2
CenturyLink
04.2018 - 03.2020
- Handling previous position responsibilities in addition to the following.
- Assist in training peers in new processes.
- Increased workload and responsibilities.
- Responsible for testing new processes from start to finish and distributing information and examples to team members.
Provisioning Technician 1
CenturyLink
08.2015 - 04.2018
- Technician for customer/company network systems installation and/or maintenance activities
- Serve as primary central point of contact for orders
- Coordinate with other departments and vendors to ensure on-time delivery of service to customers
- Coordinate with Field Operations and Sales as needed to facilitate delivery
- May serve as primary internal point of contact for service delivery
- Aid in training peers in new order types.
Education
Bachelor's in Business Administration - Business Administration And Management
Franklin University
Columbus, OH07.2024
Associates of Applied Science in Network Systems Administration -
ITT Technical Institute
Hilliard, Ohio12.2015
Skills
- MS Office (Excel, Outlook, PowerPoint, Publisher, Visio, Word)
- Proficient in narrowband and ethernet network optimization
- In depth knowledge and experience with sending Access Service Requests within various forums involving regrooms and installs along with data capturing and data analysis
- Proficient in various work programs and applications (Core, Coastal, OSS, LIMS)
- Developed and employed problem-solving skills researching historical data associated with facility cost grooms
- Technical Troubleshooting
- Schedule Management
- Technical Project Planning
References
Neeraj Dable
SR MGR Network Optimization
Lumen
918-430-5645
Former Manager
Christine Anton
MGR Provisioning II
Lumen
720-277-8134
Former Manager
Brandon Brady
Quality Systems Manager
Procter and Gamble
513-401-1401
Personal
Timeline
Technical Project Manager 2
Lumen Technologies
04.2023 - 11.2023
Technical Project Manager 1
CenturyLink
03.2020 - 04.2023
Provisioning Technician 2
CenturyLink
04.2018 - 03.2020
Provisioning Technician 1
CenturyLink
08.2015 - 04.2018
Bachelor's in Business Administration - Business Administration And Management
Franklin University
Associates of Applied Science in Network Systems Administration -
ITT Technical Institute