MICHAEL MCCARTY
Summary
Results-focused specialist in client relationship management, driving satisfaction and retention through high-touch support for diverse clientele. Achieved significant improvements in workflow efficiency and revenue cycle performance by accurately managing data and resolving discrepancies. Recognized for professionalism and effective conflict resolution in high-pressure environments.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
CLIENT SERVICE SPECIALIST
Defining Wellness Centers
Brandon, MS
10.2025 - Current
- Manage a portfolio of 15-20 clients, driving satisfaction and retention through proactive communication and high-touch support.
- De-escalated complex client situations with professionalism, resolved concerns to reinforce client trust.
- Tracked and documented client interactions and incidents, generating insights to enhance treatment planning.
- Maintained strict confidentiality of client information in compliance with data protection policies. and full compliance with data protection and organizational policies.
- Operated shuttle for 15–20 passengers daily, ensuring punctual and reliable service.
HEALTH CLUB ATTENDANT/FRONT DESK
Madison Healthplex Performance Center
Madison, MS
04.2025 - 10.2025
- Deliver front-desk support for 100 daily members and guests, ensuring a welcoming and efficient experience.
- Managed account updates, enrollments, and payment processing, ensuring accuracy and attention to detail.
- Trained and onboarded new team members, enhancing operational efficiency and service consistency.
- Collaborated with billing and clinical teams to resolve discrepancies, facilitating timely claims processing and optimized reimbursements.
MEDICAL DATA ENTRY SPECIALIST
Gainwell Technologies
Ridgeland, MS
09.2022 - 07.2024
- Entered patient data into electronic health record systems efficiently.
- Enhanced reporting and reimbursement processes through precise retrieval, categorization, and analysis of medical records, delivering actionable insights.
- Ensured secure, compliant patient records in adherence to HIPAA and organizational policies, safeguarding patient confidentiality.
- Processed medical claims and maintained billing information consistently.
MEDICAL DATA ENTRY SPECIALIST
Conduent Business Solutions
Ridgeland, MS
03.2022 - 09.2022
- Categorized and entered medical data for billing and clinical use, ensuring precision and compliance with industry standards.
- Maintained data accuracy, facilitating faster claim processing and enhancing overall turnaround times.
- Resolved data discrepancies, ensuring clean claims submission and minimizing rework.
- Partnered with leadership to streamline workflows and prioritize daily operations for maximum efficiency.
Office Manager
McCarty Enterprises
- Maintained and updated accurate client and business records to support operational efficiency.
- Oversaw clerical operations, including document preparation and data entry, with strong attention to detail.
- Streamlined administrative processes to improve workflow efficiency and overall office productivity.
Truck Driver
Total Transportation of Mississippi
- Safely transported freight over 11,000+ miles while maintaining strict compliance with DOT regulations, logs, inspections, and safety protocols.
Sales Associate
Lowe’s Home Improvement
- Delivered exceptional customer service by assisting with product selection, maintaining organized inventory, and accurately processing payments.
Sales Associate
Goodwill Industries
- Provided high-quality customer service, supported store operations through merchandising and display organization, and assisted with donation intake and logistics processing.
Education
BACHELOR OF BUSINESS ADMINISTRATION - Human Resource Management
University of Mississippi
Oxford, MississippiAccounting And Finance
Mississippi College
Clinton, MSSkills
- Client Relationship Management
- Customer Service Excellence
- HIPAA Compliance & Confidentiality
- Front Desk & Administrative Operations
- Conflict Resolution & De-escalation
- Records Management & Documentation
- Data Entry & Reporting Analysis
- Problem Solving & Critical Thinking
- Microsoft Office Suite
- Microsoft Teams
- Electronic Health Records Systems
- Data Entry & Database Management
- Customer Relationship Management Systems
- Reporting & Data Analysis Tools
- Call Handling & Multi-Line Phone Systems
- Conflict Documentation & Case Management Tools
Accomplishments
- Chancellor's Honor Roll
- Chancellor's Leadership Class
- Eagle Scout
Certification
- CDL-A with Hazmat, Tanker, Doubles/Triples endorsements
- TWIC Card
- Ace Training Center
Timeline
CLIENT SERVICE SPECIALIST
Defining Wellness Centers
10.2025 - Current
HEALTH CLUB ATTENDANT/FRONT DESK
Madison Healthplex Performance Center
04.2025 - 10.2025
MEDICAL DATA ENTRY SPECIALIST
Gainwell Technologies
09.2022 - 07.2024
MEDICAL DATA ENTRY SPECIALIST
Conduent Business Solutions
03.2022 - 09.2022
Sales Associate
Goodwill Industries
Sales Associate
Lowe’s Home Improvement
Truck Driver
Total Transportation of Mississippi
Office Manager
McCarty Enterprises
BACHELOR OF BUSINESS ADMINISTRATION - Human Resource Management
University of Mississippi
Accounting And Finance
Mississippi College