Michael McClain Jr.
Detroit,MI
Summary
Results-driven law enforcement and operations professional with extensive experience in public safety, transportation operations, and team leadership. Demonstrated ability to lead effectively in high-pressure environments while maintaining professionalism, sound judgment, and operational efficiency. Equipped with strong leadership, communication, and strategic decision-making skills enhanced through a Master of Business Administration (MBA) in Business Leadership. Committed to organizational excellence, team development, and delivering effective solutions in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Police Officer
Wayne County Sheriff Department
Detroit, MI
08.2020 - Current
- Supervise and maintain the safety and security of inmates.
- Transport inmates to and from court appearances and correctional facilities.
- Maintain accurate court and inmate records.
- Apply knowledge of federal, state, and local laws and ordinances.
- Respond effectively in high-pressure situations while maintaining professionalism and control.
- Conducted thorough investigations of criminal activities and incidents.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Transportation Equipment Operator
City of Detroit
03.2008 - 08.2020
- Operated transportation equipment while ensuring public safety and compliance with city procedures.
- Delivered professional customer service to passengers and the public.
- Maintained knowledge of departmental and municipal operating policies.
- Demonstrated reliability and strong communication skills in a fast-paced environment.
- Collaborated with team members to improve operational efficiency and safety standards.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
Assistant Store Manager
RadioShack
07.2006 - 03.2008
- Assisted with daily store operations, payroll, and administrative paperwork.
- Trained sales representatives on products and customer service standards.
- Managed store organization, maintenance, and merchandising.
- Supported achievement of sales and operational goals.
- Directed daily operations to enhance customer service and store efficiency.
- Trained and mentored staff to improve product knowledge and sales techniques.
- Enhanced customer engagement through personalized service initiatives and feedback collection.
Office Equipment Specialist
Staples
02.2005 - 07.2006
- Managed office equipment department operations and inventory.
- Trained and supervised office equipment representatives and cashiers.
- Assisted in maintaining department performance above company goals.
- Provided excellent customer service and technical product support.
Education
Master of Business Administration (MBA) - Business Leadership
Cleary University
Howell, MI03.2026
BBA -
Cleary University
Howell, MI03.2024
Some College (No Degree) - Criminal Justice Administration
University of Phoenix
Detroit, MIHigh School Diploma -
David Mackenzie High School
Detroit, MI06.1999
Skills
- Leadership and Team Management
- Public Safety and Law Enforcement Procedures
- Inmate Supervision and Transportation
- Microsoft Word, Excel, and PowerPoint
- Customer Service and Communication
- CPR Certified (Adults and Children)
- AED/Heart Defibrillator Certified
- Class B Driver’s License with Air Brake Endorsement
- Jailer Training — Wayne County Sheriff Department
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
Community Involvement & Activities
Member, Michigan Prince Hall Masons (20+ years), Volunteer, Feeding the Homeless — Cass Corridor, Volunteer, Meals on Wheels Program, Organized and led scholarship committee programs, Participated in voter registration campaigns, Organized bike giveaways for local elementary schools, Volunteer, Toys for Tots Program
Timeline
Police Officer
Wayne County Sheriff Department
08.2020 - Current
Transportation Equipment Operator
City of Detroit
03.2008 - 08.2020
Assistant Store Manager
RadioShack
07.2006 - 03.2008
Office Equipment Specialist
Staples
02.2005 - 07.2006
Master of Business Administration (MBA) - Business Leadership
Cleary University
BBA -
Cleary University
Some College (No Degree) - Criminal Justice Administration
University of Phoenix
High School Diploma -
David Mackenzie High School