Michael McClung
RAVENSWOOD
Summary
Accomplished Land Agent-Manager at Columbia Gas Transmission/TC Energy, adept in negotiation and maintaining high levels of customer satisfaction. Demonstrates strong organizational skills and excels in teamwork, ensuring client needs are met with professionalism. Proven track record in enhancing customer relationships and efficiently managing operations, embodying both hard and soft skills essential for success.
Well-qualified Land Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
39
39
years of professional experience
Work History
Land Agent-Manager
Columbia Gas Transmission/TC Energy
11.2014 - 11.2023
- Maintained connections with clients to encourage repeat business and referrals.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
Manager of Operations
Shinn Electric
03.2010 - 10.2014
McClung Mortage and Financial Service
Self Employed Insurance Group
01.2000 - 02.2009
Assistant Vice President/Branch Operations Manager
Traders Bank
04.1985 - 05.1999
Education
Graduate Degree in Retail Bank Management - Banking And Finance
University of Virginia
Charlottesville, VA05-1996
Associate of Arts - Business Administration
Grenville State University
Grenville, WV05-1979
High School Diploma -
Richwood High School
Richwood, WV05-1977
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
Timeline
Land Agent-Manager
Columbia Gas Transmission/TC Energy
11.2014 - 11.2023
Manager of Operations
Shinn Electric
03.2010 - 10.2014
McClung Mortage and Financial Service
Self Employed Insurance Group
01.2000 - 02.2009
Assistant Vice President/Branch Operations Manager
Traders Bank
04.1985 - 05.1999
Graduate Degree in Retail Bank Management - Banking And Finance
University of Virginia
Associate of Arts - Business Administration
Grenville State University
High School Diploma -
Richwood High School
Similar Profiles
Recep OzdoganRecep Ozdogan
Senior GIS Engineer at TANAP Natural Gas Transmission Co.Senior GIS Engineer at TANAP Natural Gas Transmission Co.
Viktor MyshchakViktor Myshchak
Locksmith-fitter of Control and Measuring Devices at Gas Transmission System Operator Of UkraineLocksmith-fitter of Control and Measuring Devices at Gas Transmission System Operator Of Ukraine
DON MITCHELLDON MITCHELL
Welding Inspector at TC EnergyWelding Inspector at TC Energy