Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael McClung

RAVENSWOOD

Summary

Accomplished Land Agent-Manager at Columbia Gas Transmission/TC Energy, adept in negotiation and maintaining high levels of customer satisfaction. Demonstrates strong organizational skills and excels in teamwork, ensuring client needs are met with professionalism. Proven track record in enhancing customer relationships and efficiently managing operations, embodying both hard and soft skills essential for success.

Well-qualified Land Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

39
39
years of professional experience

Work History

Land Agent-Manager

Columbia Gas Transmission/TC Energy
11.2014 - 11.2023




  • Maintained connections with clients to encourage repeat business and referrals.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.

Manager of Operations

Shinn Electric
03.2010 - 10.2014

McClung Mortage and Financial Service

Self Employed Insurance Group
01.2000 - 02.2009

Assistant Vice President/Branch Operations Manager

Traders Bank
04.1985 - 05.1999

Education

Graduate Degree in Retail Bank Management - Banking And Finance

University of Virginia
Charlottesville, VA
05-1996

Associate of Arts - Business Administration

Grenville State University
Grenville, WV
05-1979

High School Diploma -

Richwood High School
Richwood, WV
05-1977

Skills

  • Strong organizational skills
  • Excellent teamwork
  • Highly professional
  • Negotiation

Timeline

Land Agent-Manager

Columbia Gas Transmission/TC Energy
11.2014 - 11.2023

Manager of Operations

Shinn Electric
03.2010 - 10.2014

McClung Mortage and Financial Service

Self Employed Insurance Group
01.2000 - 02.2009

Assistant Vice President/Branch Operations Manager

Traders Bank
04.1985 - 05.1999

Graduate Degree in Retail Bank Management - Banking And Finance

University of Virginia

Associate of Arts - Business Administration

Grenville State University

High School Diploma -

Richwood High School
Michael McClung