Michael McDermott
Lakeland,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company brand. Seeking entry-level opportunities to expand skills while facilitating company growth. Excellent communication skills. Ten years of experience operating microsoft word and powerpoint.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Head Expediter
Frescos Southern Kitchen and Bar
10.2023 - Current
- Coordinated timely delivery of food orders to optimize service efficiency.
- Manage inventory levels, ensuring supplies meet operational demands without excess waste.
- Trained new employees on expediting procedures and standards to ensure consistency in service.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Streamlined communication between kitchen staff and servers to enhance order accuracy.
- Oversaw daily operations, mentoring team members on best practices for expediting orders.
Head Expediter
Rusty Bellies Waterfront Grill
09.2019 - 08.2023
- Inspected quality assurance of products before they were delivered to customers.
- Coordinated service for food runners and other kitchen staff.
- Provided mentorship and guidance to new kitchen team members.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Adhered to corporate standards and policies in overseeing restaurant operations.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Illustrated knowledge of menu and service offerings to educate guests.
Assistant Manager
Astro Skating Center
07.2015 - 09.2019
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Anclote High School
Holiday, FL06-2018
Some College (No Degree) - General Studies
St. Petersburg College
Tarpon Springs, FLSkills
- Food Presentation
- Inventory Control
- Guest Needs Assessment
- Menu Memorization
- Quality Control
- Kitchen Operations
- Kitchen Team Development
- Team Member Training
- Issue Resolution
- Strong Listening Talents
- Excellent Spelling Skills
- Team member training
- Guest service
Languages
English
Full Professional
Spanish
Elementary
Timeline
Head Expediter
Frescos Southern Kitchen and Bar
10.2023 - Current
Head Expediter
Rusty Bellies Waterfront Grill
09.2019 - 08.2023
Assistant Manager
Astro Skating Center
07.2015 - 09.2019
Some College (No Degree) - General Studies
St. Petersburg College
High School Diploma -
Anclote High School