Michael McDonald
Gentry,AR
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Cox Communications. Skilled in problem-solving and verbal communication, I excel in roles requiring teamwork and a positive attitude. Achieved significant improvements in efficiency and service quality, leveraging computer skills and a customer-focused approach to meet employer and customer expectations.
Overview
5
5
years of professional experience
Work History
CTT1
Cox Communications
03.2021 - Current
- Troubleshooting and repairing cable system infrastructure
- Installing data and voice cables for residential cable television and home router systems
- Installing cabled devices for residential use
- Upgrading existing cable television and internet systems
- Performing cable system maintenance
Fedex Delivery Driver
VL&T
05.2020 - 03.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Police Officer
Springdale Police Department
08.2019 - 04.2020
- Enforcing laws
- Ensuring the safety and security of the public by responding to emergencies, providing assistance to victims, and reducing or preventing involvement in crime
- Building relationships with the community while helping to contribute to the health and safety of vulnerable populations
- Creating community awareness by using crime prevention methods or intervention initiatives
- Participating in and testifying at court hearings when required
- Processing incident reports with accurate detail and factual information
Education
Bachelor of Science - Cyber Security
University of Phoenix
Phoenix, AZ02.2027
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Computer Skills
- Active Listening
- Verbal Communication
Timeline
CTT1
Cox Communications
03.2021 - Current
Fedex Delivery Driver
VL&T
05.2020 - 03.2021
Police Officer
Springdale Police Department
08.2019 - 04.2020
Bachelor of Science - Cyber Security
University of Phoenix
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