Michael McDowell

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to brothers.
• Streamlined operational processes to enhance efficiency and reduce costs.
• Oversaw budget management, ensuring alignment with organizational goals and financial sustainability.

• Strengthened office operations through process improvements, reducing administrative errors significantly.
• Cultivated strong relationships with stakeholders to support collaborative initiatives and project success.
• Mentored junior team members, fostering skill development and knowledge sharing.

• Managed scheduling and calendar coordination to optimize executive time and improve lodge efficiency.
• Facilitated communication between departments, ensuring timely information flow and collaboration on projects.
• Developed and maintained filing systems to enhance document retrieval processes and organization.
• Assisted in preparing meeting agendas, taking minutes, and distributing follow-up actions effectively.

• Developed and implemented targeted engagement strategies to enhance member retention rates.
• Managed membership database, maintaining accurate records and facilitating reporting for strategic decisions.
• Organized events and workshops to foster community among members and promote networking opportunities.
• Led outreach campaigns, increasing awareness of membership benefits through various marketing channels.
• Led strategic planning initiatives, aligning organizational goals with operational capabilities.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during meetings.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Contributed to team success through effective communication and cooperation with coworkers and management.

AWARD

Service Award